I have a very long review that won't fit here. However, to sum it up - I do not consider this to be a luxury resort.
Room - Room was large and comfortable - very nice. Shower is in the open and the toilet area is an amphitheater that everyone, even outside the room, can hear.
Food - I have SO many details. Out of all of the all-inclusive resorts that we've stayed in, we've never had so much low-quality tasting food. Almost all the cheese had no flavor, meats were dry, food wasn't labeled or mislabeled in a lot of cases. This is a big part of vacation, and not one thing stood out as amazing. Omelets were good though. Strawberry ice cream tasted like bubble gum - what?! Maiko hibachi was the best food experience at the resort because they use the traditional sauces.
Staff - most are friendly, but some really drag it down. A bartender at the pool - our first time in the pool - slammed our drinks down at the edge of the bar where we had to really reach to get. Housekeeping was awesome.
Excursions (Going2) - Luz and Ramon were awesome! The buggy tour was SO much fun. The party boat was OK, but not near as good.
Privilege club - Aggressive tactics to sell you a membership. They will tell you that they get 'points' that get them paid.
Shopping - ridiculous prices on some things. Sunblock = $30 USD.
Conclusion - I left A LOT out to fit (some ridiculous). Just know there are other places that give so much more for less $$. This place did not live up to the reviews we read.