We came to the area for my Mom’s surgery at Loma Linda Hospital, and this was our first time staying at this hotel. The area of the hotel is in the same parking lot as two other hotels. Parking is $14 a night and they give you a parking pass. It’s close to freeways, food and shopping. The surrounding area is safe and clean. The hotel itself is nice but inside our room, we had issues. The sheets on one bed had brown stains on them. Looked like poop. There was a small red stain on the other sheets. (Good thing I brought my own) The towels did not smell fresh. The hand wash, body lotion, and conditioner were not filled, so we ran out. There was a dirty sock in a drawer left by another person. There were also a couple pincher bugs we killed in the bathroom. Maybe the room we were in hadn’t been used in a while? Since we traveled so far and it was a long day, we didn’t wanna complain, and have to move to another room, we made it work. The staff is also very, very sweet, and friendly except one person. I didn’t get her name. African American woman with very long braided hair. She was the ONLY staff member that didn’t acknowledge us our entire stay, and was not that friendly to others.
The positive of our stay; the beds were comfy, and there’s a full kitchen with items provided. Housekeeping staff was great and so sweet but Marco at the front desk, he was the best! He made our stay! So friendly, down to earth, cheery and professional. Thank you!