We stayed at The Sebel for 6 nights, while having a holiday in Canberra. The hotel is in a great spot, close to numerous restaurants and the lake. It is approx 2km out from the CBD.
When we arrived, reception were absolutely lovely. My mum is disabled and uses a wheelchair for mobility support, and the Sebel did everything in their power to make her stay enjoyable. We booked two accessible rooms and were initially told theyd be next to each other. However upon arrival, we were told that each floor has one accessible room. Reception changed my room to a non accessible room on the same floor which solved this problem, and were apologetic for the confusion.
The non accessible rooms are fantastic for the price. Ive stayed in some terrible hotels that cost more. The bed is memory foam and the pillows felt like duck fearther. There is a mini bar, fridge, washer and dryer (which is very easy to use and comples with complimentary washing liquid) and stove and microwave. The shower is huge! It was comfortable and perfect for a holiday.
The accessible room was fantastic too - the bathroom was huge and the shower seat was really appreciated. We do have some suggestions for minor improvements to make accessibility easier:
- The bed is higher than the seat of a wheelchair, making it hard for wheelchair users to safely transfer to the bed.
- The door in B1 is a manual handle door. If this could be a automatic door (like reception has) it would be perfect.
Thanks guys!!!
