Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.
Chelsy
Chelsy,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 6 月 2 日
I requested the room not at the end of corridor, but they gave me the room not as my requested!
Centrally located at CBD with easy access.
Rooms are large, quiet clean and tidy.
Good Variety of food served for breakfast and good variety of wines at lounge.
Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
Eric
Eric,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2023 年 12 月 19 日
KA LOK roy
KA LOK roy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 28 日
服務周到
Lu
Lu,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 11 月 3 日
Kun Chu
Kun Chu,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 1 日
Chun Chuen
Chun Chuen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 10 月 30 日
leung kit johnny
leung kit johnny,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 8 月 16 日
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair