We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.
Elizabeth
4 晚家庭旅行
8/10
El hotel muy bonito, la comida y el servicio dejan mucho que desear
真实旅客
3 晚行程
10/10
Liliana
6 晚行程
6/10
Staff is professional, limd and friendly. The rooms were OK, though not the most spacious. One big disappointment was that the fitness center was closed; instead they offered a make shift alternative in a conference room which was an extremely cramped space the size of a home gym with very limited options. Also, based on recommendations, we had very high expectations of the food at the restaurants. Marieta, the casual restaurant was OK, as it offered delicious tacos and quesedillas, but the higher end Mita was disappointing. The food quality was OK, nothing extraordinary but the portions were outrageously small.
Ali
4 晚家庭旅行
10/10
the staff are amazing, the food is fabulous and there are so many lovely venues around the hotel property
Michele
2 晚行程
10/10
José
3 晚行程
10/10
Rafael
4 晚家庭旅行
2/10
Ella
2 晚行程
10/10
Un hotel Excelente el mejor servicio Álvaro el mayordomo excelente todo el personal y la habitación impecable de limpia
Luis Marcelo
4 晚家庭旅行
10/10
Amazing location. Very good service. Everything is well thought for you to enjoy your time there. Very family friendly. Only one point for improvement: more food diversity.
Christian
4 晚家庭旅行
10/10
Andrew
4 晚行程
6/10
Brandice
3 晚行程
10/10
Tatyana
4 晚家庭旅行
10/10
.
Dra. Elizabeth
1 晚行程
10/10
Francisco
2 晚行程
10/10
Carlos E
3 晚家庭旅行
10/10
Nicholas
7 晚行程
10/10
Armando
4 晚行程
10/10
.
Héctor
4 晚家庭旅行
8/10
Great
Mehrad
6 晚行程
10/10
La carretera para llegar sola y con muchos baches, solo por eso es 4 la propiedad es excelente desde su llegada