During our recent stay, we encountered a major issue with the service at check-out. When we informed the reception staff that one of our two rooms had no slippers or coffee, instead of apologizing or offering a solution, the employee responded with sarcasm, saying he could "offer some slippers to go."
This was not only unprofessional but downright rude. We weren’t asking for slippers to take outside—we expected the basic amenities promised during our stay. A simple acknowledgment or apology would have sufficed, but the dismissive and mocking attitude made a frustrating situation worse.
Hospitality is about making guests feel valued, not belittled. The lack of accountability and poor customer service from this staff member was unacceptable. Hopefully, management takes this feedback seriously and ensures proper training to prevent such incidents in the future.