convenient location. walk less than 10 min to 2 subways. lots of eateries around. room still not ready at 3pm check in time, ask us to wait. still not ready at 4pm. terrible woman concierge with unpleasant face, no greetings, rude and inexperience. We're supposed to have VIP discount coupons for food upon booking, none given. The woman concierge had no idea and said they don't have any, and offered us a cheap apple juice instead. Eventually a senior staff who speaks japanese and Eng offered us the breakfast coupons right away upon asking when we saw him next morning. Cleaning staff threw away the slipper I brought and our half full water bottle without asking. Shower booth has several hairs on the floor even after room cleaning. Happened again even after we complained.