Room furniture is outdated and the furniture in the room was dirty
真实旅客
1 晚家庭旅行
8/10
Jonathan
1 晚行程
8/10
Friendly registration. When arriving at room, the tv was on and there were towels and sheets on the floor. Obviously it wasn’t ready for guests. We went down and were assigned a new room promptly.
Michelle
1 晚行程
8/10
Jessica
10/10
It snowed during our stay and the staff went above and beyond in their service. They cleaned our rooms as requested and when the heater didn’t work properly staff brought us a space heater. Hotel typical bar food and was great
Tiffany
1 晚行程
10/10
Nathaniel
3 晚行程
10/10
Tomeka
2 晚家庭旅行
10/10
Davon
2 晚行程
8/10
The staff is great.
Ruth
2 晚浪漫旅行
8/10
The greatest part of the hotel was the staff! All were amazing! However, the hotel is definitely showing signs of neglect. There were stains all over the elevators, including smear stains of only god knows what. They had hand sanitizer stations at every elevator but none of them worked. The exterior of the hotel was dirty and desperately needs to be power washed. I guess I can’t be too surprised, we were in Newport News.