The front staff, her name was Precious, very pleasant. She went over and above. I needed a bath chair and tub mat, she rounded the items up, even wiped and sterilized them. The beds very comfortable. As far as the food we didn’t stay to enjoy it, we were running late. Definitely recommend this hotel. We will surely stay there again.
Charlotte
Charlotte,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 31 日
We booked the room and sent through the request stating that we would like a lowest level room if possible since we were bringing our elderly dog with us for this overnight stay. When we arrive to check in, I was informed that there were no drug friendly rooms available, and when I asked the woman at the front desk if they had read the information that was sent over with the hotels.com reservation she said no that they had just seen that as as she pulled up my reservation and all of the dog friendly rooms were already given out for the night. I was informed that it was nonrefundable and then I would have to contact hotels.com to have it refunded even though they weren’t able to give me the room that I paid for. We had to go to a different town and pay about $70 more per night for that stay. I contacted the hotel several times asking a manager to return my call to have our stay refunded, I even worked through hotels.com and was still denied. Basically I spent $250 for a night at this hotel that we never got to stay at. Hotels.com said it was the hotel’s Management itself that denied the refund. I have not yet had such a bad experience with hotels.com nor with a Best Western that would not refund us say that they could not accommodate.
Echo
Echo,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Great place to stay
Room was great but the beds were very firm. Breakfast was pretty good. Only one elevator. Only one bathroom for our 2 bedroom suite however the bathroom was very spacious and had a deep jetted tub along with a separate shower. The pool was very nice and big and I loved the outdoor patio with glass windows to watch your kids swim inside. The hot tub was nice & relaxing and they had a bathroom in the pool room which was very convenient. I would stay again.
Sheri
Sheri,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Sheila
Sheila,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Daren
Daren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Joshua
Joshua,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
Blake
Blake,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
I prepaid for my stay on hotels.com. When I arrived they took my charge and charged it $224 and $100 listed as manual entry on my bank app. They also charged $100 deposit that was a tap to pay charge. When I asked the front desk about the additional charges they said they didn’t see those on there end. My bank canceled my card and sent me a new one. The $224 and 1 of the 2 $100 deposit charges have been returned to me but it has been 11 days and I still haven’t received the other $100 deposit charge. I was not given or emailed a receipt after I checked out either. The hotel is clean and the pool area is great but all of the charges to my account with little help from the staff has and continues to be frustrating.
Kerrin
Kerrin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Traveling with my 90 year old mom, to watch graduations and sporting events. The front desk clerk was very friendly and helpful in putting us in a most convenient room.
Cristy
Cristy,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Jo
Jo,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Crystal
Crystal,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 2 日
Comfortable room, friendly staff
Brenda
Brenda,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Breakfast area was spacious with lots of table. Spacious lobby. They only have one elevator. We were in a suite and fitted nicely for 5 adults and two toddlers.
Anita
Anita,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 29 日
Got in late and waited for the concierge to show up, which was no more than 10 minutes. She got me into my room quickly. The bed was not made. There is debris on the floor look like somebody had stayed there in the room was not taken care of. I was so tired. I just slept on the other side of the bed. Most likely be looking for a different hotel to stay at if is how you guys are going to treat your patrons.
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
Not a good value for the money
Not a good value for condition and amenities of hotel. Older, a little run down and amenities lacking. Very limited breakfast hours and overall dingy feel and appearance. Would be good enough if the value was better- but I expected a nicer experience for over $200 a night. i feel slightly ripped off.
Katherine
Katherine,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Good place to stay. Seems a little old
Jesus
Jesus,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
KariJane
KariJane,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
LynDee
LynDee,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 16 日
Other than they attempted to charge me 1000$ for a small accidental stain on the couch in the room, the stay was fine.
sarah
sarah,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 14 日
We enjoyed our stay, we also appreciate that we could have our 2 dogs there as well. Something that I think can improve is the lighting. The room that I was in seemed to only have lights on one side of the room and the pool room is a lot to warm. My fiance and I had a hard time staying in there to enjoy the pool and hot tub because the room that they are in felt muggy and way too warm. Other than those two things the hotel was great.
Maria
Maria,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 11 日
The staff was not helpful. they could not give me a receipt at check out. Offered room service, I said yes, never happened.