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Hotel Big Sur

3.0 star property
Hotel in Natales

Choose dates to view prices

Nestled near the airport, Hotel Big Sur offers a warm welcome with breakfast and manager's reception. Stay connected with in-room WiFi, unwind in the lobby over coffee or tea, and enjoy smoke-free premises. The helpful staff has left a lasting impression on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk
  • Non-smoking

Main amenities (3)

  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area
The current price is CNY625
CNY625 total
May 18 - May 19

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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The price is CNY613
CNY613 total
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About the neighborhood

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.9 miles/181.6 km

Restaurants

  • ‪Santolla - ‬7 min walk
  • ‪Café Artimaña - ‬7 min walk
  • ‪La Terraza - ‬6 min walk
  • ‪La Tapera - ‬4 min walk
  • ‪Restaurant Última Esperanza - ‬5 min walk

About this property

Hotel Big Sur

  • Hotel Big Sur is a great choice for a stay in Natales. Free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:30 AM. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

Policies

Guests can rest easy knowing there's a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Also known as

Hotel Big Sur Hotel

Hotel Big Sur Natales

Hotel Big Sur Hotel Natales

Frequently asked questions

Does Hotel Big Sur offer free cancellation for a full refund?

Yes, Hotel Big Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Big Sur?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Hotel Big Sur?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel Big Sur?

No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min walk) is nearby.

What's the area around Hotel Big Sur like?

Hotel Big Sur is a short 3-minute walk from Costanera and 6 minutes' walk from Puerto Natales Casino.

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Reviews

Hotel Big Sur Reviews

8.8

Excellent

9.6

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was great and a highlight of the stay with many guests praising its quality and early opening time. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Bathroom
Luggage
View
Water
Building

Reviews

Verified

10/10 Exceptional

Clean rooms, very cozy but friendly staff and a great location.
Brad, 1-night trip
Verified

10/10 Exceptional

Staff was helpful, rooms clean,
Jonathan, 1-night trip
Verified

10/10 Exceptional

A neat and clean place to stay
Hussain, 3-night trip
Verified

10/10 Exceptional

Very nice, clean, accommodating
Erin, 1-night trip
Verified

8/10 Very good

Great location. Friendly staff. Room was too warm. No elevator.
Rogerio, 1-night trip
Verified

10/10 Exceptional

Amazing place. Impeccably clean
Ming Chen, 2-night trip
Verified

10/10 Exceptional

Clean room, Great staff(English speaking), patient, explain and smiling
Balasubramanian, 1-night trip
Verified

10/10 Exceptional

rooms were very clean and all you need in Puerto Natales. Staff was very responsive to our needs. we were able to leave our luggage there while we hiked for 5 days because we were returning after the hike. it was nicely located near a lot of restaurants and shops. definitely would stay there again Bang Chau M.D
Bang, 1-night trip
Verified

8/10 Very good

a minimalist dream, super clean and welcoming staff. I deducted 1 star because it smelled like clogged sewage :/
Nathalie, 1-night trip
Verified

10/10 Exceptional

Everyone is nice
Sonia, 1-night trip
Verified

10/10 Exceptional

Everyone is so nice
Sonia, 3-night trip
Verified

10/10 Exceptional

Clean room, helpful staff, brand new hotel. Only downside is the rooms are noisy and you can hear the neighbors and the folks in the corridor.
Balraj, 2-night trip
Verified

8/10 Very good

small rooms. clean and good shower
SRI RANJINI, 1-night trip
Verified

10/10 Exceptional

Staff were very helpful and friendly. Property excellently maintained and very clean. Breakfast was consistently great every day with variety. (whoever the chef was preparing the eggs each morning- thank you! ) Absolutely delicious!
Marcy, 3-night trip
Verified

10/10 Exceptional

Hotel is close by the water, shopping and dining.
Anita, 1-night trip
Verified

8/10 Very good

Clean and modern. Staff helpful and Polite. Great heating but can be a bit warm.
Kenneth, 2-night trip
Verified

10/10 Exceptional

Attentive staff and cool mountain vibe and views. Close to waterfront and just down the hill from central district with many options. If you get in early before check-in, you can leave your bags and chill at the cozy Darwin Cafe across the street. Friendly and attentive staff, who also allow travelers that are trekking for a few days in TDP to leave their bigger bags there securely - a very convenient and clutch perk!
Timothy, 1-night trip
Verified

10/10 Exceptional

The rooms are clean and warm the staff are wonderful
Susan, 2-night trip
Verified

10/10 Exceptional

All staffs were so kind. Very clean and nice. But you can hear everything from upstairs and next room
Phoebe, 1-night trip
Verified

10/10 Exceptional

Great option

Great value for money with breakfast included
M, 1-night trip
Verified

10/10 Exceptional

The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Diomel, 1-night trip
Verified

10/10 Exceptional

Very clean, comfortable, walkable, and close to the water.
Graeme, 1-night trip
Verified

10/10 Exceptional

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
James, 1-night trip
Verified

10/10 Exceptional

Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Frederick, 2-night trip
Verified

8/10 Very good

Good location, clean and comfortable

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
TRINNAKATE, 1-night trip