Such a wonderful hotel. A few hiccups, but addressed with professionalism and real desire to make the customer happy.
The rooms are gorgeous. The vibes are chill and relaxing, while upscale and elegant. I really love this hotel. I was a little disappointed to see the two elements we love most (the rooftop bar and the mind-blowing spa) were rented out to a private group on two different evenings in our stay. We expressed our disappointment, and the staff went out of their way to make it up to us.
I think there is a new batch of staff who are being trained, and we saw a few hiccups (needing to ask three times for coffee at breakfast, the bill not being correct, and...oh dear...moldy bread being served one afternoon with the cheese board). The MANAGERS are outstanding - stepping in with great solutions to any tiny issue. But the restaurant staff seems new and they have a little bit to learn...but we do see potential, and we do truly love the team.
The front desk are fantastic. They were able to help with a few complicated requests and were so cheery and kind. We really appreciated them.
The spa is AMAZING - truly like nothing else in Paris. A salt water soak, hot bath, cold plunge, jacuzzi, steam room, and sauna. Just the thing after a long day of touring. And the massage was heavenly. Don't miss this amazing feature.
The rooftop bar is so peaceful - an amazing view of the Paris skyline (with views of the Eiffel tower), surrounded by beautiful flowers, with great drinks!