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BALAM Playa - 15 Th. Ave

3.0 star property
Beach hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar - BALAM Playa - 15 Th. Ave (Playa del Carmen)
Rooftop terrace - BALAM Playa - 15 Th. Ave (Playa del Carmen)
Exterior - BALAM Playa - 15 Th. Ave (Playa del Carmen)
Outdoor pool - BALAM Playa - 15 Th. Ave (Playa del Carmen)
Free daily continental breakfast - BALAM Playa - 15 Th. Ave (Playa del Carmen)
In the heart of Playa del Carmen, BALAM Playa - 15 Th. Ave offers a vibrant retreat with free continental breakfast and an inviting beach bar. Unwind by the outdoor pool, connect with in-room WiFi, or take advantage of tour assistance from the helpful staff.

Reviews

6.2 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Pet friendly
  • Parking available
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Outdoor pool
  • Beach club nearby
  • Self parking
  • Beach bar
  • 24-hour front desk
  • Air conditioning
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Porter/bellhop

Feel at home (6)

  • Full-sized refrigerator/freezer
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Self parking (surcharge)
  • Netflix

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Interior detail
Hotel Bosque Caribe , 5th Av Zone
  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 335 reviews
Hotel Bosque Caribe , 5th Av Zone
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About the neighborhood

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playacar Beach - 5 min walk - 0.4 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.7 km

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Marley Coffee - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪chilito rojo - ‬1 min walk

About this property

BALAM Playa - 15 Th. Ave

You'll be in a fantastic location at BALAM Playa - 15 Th. Ave, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. After splashing around at the outdoor pool, you can unwind with a drink at the beach bar. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (USD 10 per day)
    • Onsite parking includes off-street options
    • Offsite parking within 164 ft (USD 10 per day)
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Beach bar

What to do

  • Private beach access
  • Beach club nearby (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop

Facilities

  • Mosquito nets
  • An outdoor pool
  • Lockers available

Room amenities

Be entertained

  • 40-inch Smart TV
  • Premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Full-sized refrigerator/freezer

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Pets

  • Pets are allowed for an extra charge of USD 5 per pet, per day

Parking

  • Uncovered self parking costs USD 10 per day
  • Parking is available nearby and costs USD 10 per day (164 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 11:00 PM

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number HSR190307TC4

Also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave offer free cancellation for a full refund?

Yes, BALAM Playa - 15 Th. Ave does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at BALAM Playa - 15 Th. Ave?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 11:00 PM.

Are pets allowed at BALAM Playa - 15 Th. Ave?

Yes, pets are welcome. There's a charge of USD 5 per pet, per day.

Is parking offered on site at BALAM Playa - 15 Th. Ave?

Yes. Self parking costs USD 10 per day.

What are the check-in and check-out times at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at BALAM Playa - 15 Th. Ave and nearby?

BALAM Playa - 15 Th. Ave has an outdoor pool.

What's the area around BALAM Playa - 15 Th. Ave like?

BALAM Playa - 15 Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 3-minute walk from Quinta Avenida and 6 minutes' walk from Playacar Beach.

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Reviews

BALAM Playa - 15 Th. Ave Reviews

6.2

Good

6.0

Cleanliness

6.0

Amenities

6.0

Staff & service

6.2

Eco-friendliness

5.6

Property conditions & facilities

Popular mentions

Room
Birds
Breakfast
Bed
Beach
Nightclubs
Location
Service staff

Reviews

10/10 Exceptional

Simple hotel
Phetnikone, 3-night trip

8/10 Very good

Quiet and it has about everything you need
VICTOR, 4-night trip

6/10 Good

No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Julian, 7-night trip

10/10 Exceptional

Staff is very kind for me.
Kazuhiko, 4-night trip

8/10 Very good

Cosy place with a nice walking distance to the beach.
Dimitri, 5-night trip

2/10 Poor

I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Tyler, 2-night trip

6/10 Good

very noisy in my experience
Pablo, 2-night trip

2/10 Poor

The property lost power , they didn’t help at nothing on all , they didn’t had the possibility to relocate on another hotel … not power , not air conditioner, not water … you couldn’t take showers, you couldn’t sleep in suffocate room, the toilet was full of pee & poo about 3 days , you couldn’t charge your cell phone..so , my staying wasn’t nothing fine… was a bad experience in this Balam playa hotel … I won’t be there never again 👎
Fidel, 15-night trip

10/10 Exceptional

I, like
Chris, 1-night trip

2/10 Poor

The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

6/10 Good

can't complain for the price I paid

Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable
Neys, 6-night trip

2/10 Poor

This is a horrible hotel they used photos that are not the true thing false avertisment
William, 5-night trip

8/10 Very good

Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV.
James, 1-night trip

8/10 Very good

Close to beach
Uriel Esparza, 4-night trip

6/10 Good

Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Marcos, 1-night trip

10/10 Exceptional

Its ok
yves, 14-night trip

10/10 Exceptional

12
Hiram, 1-night trip

2/10 Poor

Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Omer, 3-night trip

2/10 Poor

wrong place to stay
DAN EARL, 6-night trip

6/10 Good

Ummm

A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice
GEORGE, 4-night trip

10/10 Exceptional

customer service
Jesus Antonio, 1-night trip

10/10 Exceptional

This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you.
Angela, 5-night trip

10/10 Exceptional

Better than expected

Price is right, clean , close to everything, (must like bird sounds day and night
George, 1-night trip

8/10 Very good

It's ok
Alvaro, 1-night trip

2/10 Poor

Ever have accommodation like this
mohamed el mechry, 3-night trip