1. Inoperable Key Card – Of the two keys issued, one did not function, creating inconvenience and raising questions about security protocols.
2. Unsanitary Room Condition – The sole garbage receptacle was already full upon check-in, containing another guest’s discarded food, including barbeque chicken wings. This is a clear violation of health and sanitation standards.
3. Non-Functioning Phone – The in-room telephone was inoperable, allegedly due to a “system reboot” (for 3 days). We were not informed of this at check-in, depriving us of any ability to contact the front desk or emergency services from our room.
4. Defective Security Lock – The room’s deadbolt did not work, leaving us unprotected during our stay. This represents a serious breach of duty to provide safe and secure accommodations.
5. Elevator Access Denied – At checkout, were informed that the elevator was out of service and instructed to use the stairs. Only after protest (because of disability issues) did the manager personally escort us via the elevator, confirming that it was, in fact, operational. This was not only misleading but discriminatory in effect, creating unnecessary stress and hardship.
6. Manager’s Refusal to Provide Corporate Contact Information – When I requested a corporate or upper management phone number, the property manager (“Harry”) pointed dismissively at the Lucite stand and walked away. I'm still waiting to hear from Hotels.com, whom I paid for this reservation.