Having stayed in Hilton’s around the world, plus the photos of this hotel and location, prompted me to book this for 5 nights.
It was to switch off and do nothing but lie by the pool and relax.
I gave the overall rating as ok for a few reasons. Staff were welcoming and friendly and happy to help but there appeared to be an odd hierarchy as to who could/would help, and those who were directed to help weren’t necessarily given the tools to do so.
The room was large, clean and modern, oddly for 2 people we were only ever provided with one of anything- water, glass, robe, chairs in outside seating area, so we had to ask for more. Some of the amenities were worn- towels were frayed and sometimes stained. There were no amenities in the bathroom except the standard shampoo, conditioner and shower gel. The team member responsible for cleaning on our floor seemed to be left alone with no assistance meaning room cleaning sometimes didn’t happen until we were getting ready to go for dinner and using the bathroom, this was disappointing as one of the perks of holiday is having a refreshed room from earlier in the day. I don’t feel management was particularly supportive to the staff. Food was decent.
The weekend was not relaxing as the hotel offers a day pass for people wanting to pay to use the facilities, this meant the pool got super busy and loud, with some staff clearly favouring friends from the area- one of the pool team tried to take our umbrella for a mate- not ideal.
