All was Great. No complaints, was just a quick overnight in between destinations.
Carey
1 晚行程
10/10
Very courteous staff at check in and beautiful property
Mike
1 晚行程
8/10
The hotel is in a great location. I wish the bed was more comfortable. There was also nowhere to hang towels. The hook was missing. But everything was fine. The employees were all nice and helpful to us.
Jennifer
4 晚家庭旅行
10/10
I have 2 complaints only. There was nonice cream in the "vending" area. The sheets had a weird woven texture to them.
Joan L
1 晚行程
10/10
This is our go to hotel when we come to visit family in Loveland. The staff is friendly and the breakfast is always good. The hotel is clean and quiet and there is a walking trail close by that we enjoy using.
Dawn
2 晚行程
10/10
Great view, great location, great facility, great service.
Ellen
5 晚行程
2/10
I didn’t even stay here and didn’t get refunded either. I was unable to take this trip due to a death in the family. They refused to refund me even though I gave sufficient time to cancel.
Casey
2 晚行程
4/10
My bathroom toilet was unclean. I had already check-in and let the front desk know. I received no compensation for have a dirty toilet.
Sonja
3 晚家庭旅行
8/10
The staff at front desk were not avail both times I needed help.
I waited 8 min at check in for someone to show up to counter to help gentleman in front of me and then myself. I even did online check in and still went thru same process at hotel so unsure how convenient the online check in really is. The next morning needed an extra towel again no one at front desk i called the front desk number twice no answer went down hall knocked on staff only door no answer went into kitchen area and 3 staff were in there chatting I asked for help at the front counter then had to wait for her to help 2 others who had been waiting for an unknown amount of time but showed frustration as well all before I could get a towel to shower before memorial services for a family member. This was an inconvenience twice. Staffing your front desk at all times is a big priority. As well as the hot tub wasn't hot it was warm. We were told by a family who frequently visits your hotel she mentioned it to staff the weekend before and it was a little warmer but no where near hot tub temperature. Otherwise beds were great and slept great!
Kylie
1 晚家庭旅行
10/10
Kate
1 晚行程
10/10
Lori
2 晚行程
10/10
Staff was very helpful I had some vehicle troubles on this trip and asked if I could plug my truck in if it didn't start they were quick to accommodate telling me where I could plug in.
Jim
1 晚商务旅行
10/10
Michael
6 晚行程
8/10
Michelle
3 晚行程
10/10
Kristin
2 晚行程
6/10
The room itself was fine. Not the most comfortable bed, a little firm for my liking but not bad. What really bothered us was we were visiting family for a funeral. We wanted to invite a few family members over to visit/play some board games but there's no real lobby area and the front desk agent wouldn't let us use the dining room/breakfast area Because "we just don't do that here." Her solution was telling us to use the outside patio even though it was evening and and getting cold.
Robert
3 晚行程
8/10
A very nice hotel. Enjoyed everything except a couple of small issues.
They had no butter with breakfast, said they ran out. The hot water in the shower was more like warm, and the drain plug in the shower was not attached, so we had to remove it to drain the tub.
Other than that, we enjoyed everything else and would have given 5 stars.
John
1 晚行程
6/10
Even with the knob turned all the way to hot the water to shower was frigid
Taumi
2 晚家庭旅行
10/10
真实旅客
1 晚结伴旅行
10/10
Christopher
4 晚行程
6/10
Service at the Front desk was awesome. Very helpful. Room smelled like smoker had been in there. They offered to move me but didn't take them up on it due to time on my side. We had 2 rooms and my family didn't sleep well either on a different floor due to neighbors noise.
Very clean, but rooms weren't comfortable and slightly dirty comforters.
We go to Loveland for family but won't stay here again.