Double booked, seperated us into different room, made me pay to service charge fees, keys didn’t work.
Kristan
Kristan,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 6 日
Melody
Melody,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Aaron
Aaron,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 18 日
Melody
Melody,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 1 日
Dale
Dale,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 22 日
Poor Customer Service
During our stay there was a severe winter advisory. All Airports were closed and my flight was cancelled. I attempted extend my stay by one day with the Hotel Team. They refused indicating they had now rooms available. They offered no options or solutions to assist us. Please keep in mind it’s a full 24hrs before the storm was going to hit. We did not know when our flight would be rescheduled. I had no problem paying extra money to secure lodging. They refused and wanted us to leave while the snow was coming down, even though the Governor advised people to stay off the roads. I’m very disappointed and dissatisfied with the customer service