We came to Sugarland for a concert at Smart Financial center and the hotel front desk said that the shuttle will take us and pick us up after the concert. The concert was over at 10:45pm. We called the front desk for a pick up and you said the shuttle service stops at 10:30pm. Now tell me WHY no one said that to us when we asked twice before we left to the concert. We were stranded at the concert venue trying to get a ride back to the hotel. Took us so long to get a ride back! Your hotel should have told us about the cut off time for shuttle service. We were so disappointed in the communication at the front desk. Upsetting!
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Was great, awesome room. Soft bed
Jason
Jason,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Beverley
Beverley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 9 日
Kealoha
Kealoha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
omo
omo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Jason
Jason,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Agustin
Agustin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Muhammad
Muhammad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Would stay here again!
Only stayed one night but I was satisfied. Clean, quick check in and check out. No complaints. In a low traffic area too which I love. Microwave worked and fridge was actually cold. A bit pricey for one night and for breakfast to not be included, but that’s pretty much any decent hotel anywhere these days. Can’t comment on the breakfast because I didn’t buy it. Would stay here again though.