This resort was ABSOLUTELY AMAZING, and we loved our time there. Our butler, Edward, truly helped make the experience magical for my girlfriend and I (we were celebrating her 30th Birthday), and I have the UTMOST gratitude and thanks to Edward for all of his help.
Before I begin - I almost did not book this resort due to the 3-5 year old YouTube video reviews I saw online. Those videos are Extremely out of date, and this resort totally shines in everything it does!
Customer Service:
The Customer Service here is ABSOLUTELY AMAZING AND I AM EXTREMELY GRATEFUL FOR EVERYONE! To name a few people that truly made an impact on our stay for the absolute betterment of it are: Edward, Tony, Albert (or Albessard), Sandy, William, and Cindy. There were many other people, but I did not get all of their names.
Rooms:
We Stayed in the Jacuzzi Terrace Suite Beachside. IT WAS ABSOLUTELY BEAUTIFUL! Had a ton of space to relax in the room for days we wanted to unwind. It overlooked the Adults only pool, so we could relax with a drink. It had its own outside jacuzzi that has jets that run (just rinse it out first prior to getting in - like all jacuzzi tubs anywhere). The room was absolutely amazing.
The only problem that we had that got resolved very quickly was the toilet. During mid-morning, our toilet would not flush. We contacted Edward (our butler), and we had maintenance come a fix the toilet within 30 minutes - 1 hour (which was no problem for us).
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