To start my family and I had made reservation for 1 room with 2 beds, apparently the hotel oversold rooms and we got offered 2 single rooms. At this point my family and I are exhausted from our drive to get here. We agreed. Then we are told only one room was ready to give them about an hour to get the second room ready. Ok, we went to dinner and came back about 2 hours later to go into a room that had not been cleaned and ready. Went back to lobby to complain and the person at front desk said housekeeper was still cleaning and had until 5:30. I walked away passed a housekeeper and asked her how long until she got to my room. The housekeeper said she was done cleaning and when I told her my room had not been cleaned she followed me and said I'll get it ready. So now I'm waiting longer than expected. Finally I get my stuff out of my other family members room only to come into a room with NO working AC. Here I go again to the lobby to complain only to have the front desk person go to the room to see that it in fact was broken. He said he had another room available. (The one we originally had paid for) just to have my family pack up and move to the second floor . Although the staff was nice the hotel was one of the worst unorganized, dirty and lack of communication. Needless to say I will never return.
Hugo
1 晚家庭旅行
10/10
Brian
5 晚行程
8/10
Melanie
1 晚行程
8/10
Would have liked more amenities in room, plastics ware, paper towels, salt & pepper, sugar and cream, lid for coffee cup. Otherwise the room was fine for my needs.
Coffee in breakfast room was delicious.
Office staff was helpful in straightening out the error in booking though it cost me more.?
Betty
1 晚行程
6/10
Han
1 晚行程
10/10
Anabel
4 晚行程
2/10
The mirror in the bathroom had a large crack in it, lamp shades torn, slashes on the wallpaper. My friends next door to me had to kick in the front door so it would open.
Cheryl
1 晚行程
8/10
Miguel
1 晚家庭旅行
2/10
Didn’t stay, decided to leave even though we prepaid. Hotel in general i.e. elevator,
halls were dirty and smelly.
Caroline A
1 晚行程
2/10
This place is a motel wanting to be a hotel. The beds are hard as a rock! Its sketchy for sure. The only positive thing about this hotel was that it’s next to Texas roadhouse. Pool and hot tub are only from 3 PM to 9 PM which is pointless. Breakfast is Nutri-Grain bars. You get what you pay for!
真实旅客
1 晚家庭旅行
6/10
Hotel definitely needs upgrades, phone did not work, door was damaged, walls were dirty,
somphet
4 晚家庭旅行
8/10
Mayra L.
1 晚行程
10/10
David
5 晚行程
10/10
Noemi
4 晚结伴旅行
8/10
Javier
4 晚行程
2/10
Our stay was quick. We felt unsafe that the door does not have a bolt luck from the inside. The AC panel has no battery for us to operate. The worst part? I was charge twice on my credit card which just now im finding.
Cassey
1 晚行程
10/10
Cómodo, remodelado me gustó que sea de piso y no de alfombra.
Susana
1 晚行程
4/10
Joe
1 晚行程
4/10
Silvia
1 晚行程
10/10
They were polite it was clean my room at least it was really nice and they were courteous cool little place man