Our family has enjoyed holiday inn for over 40 years but this property is in dangerous condition. At first the room seemed fine a little outdated for a holiday inn but tolerable. We kept wondering why the floor was wet in the middle of the room(tile area) we thought our grandchildren had gotten the floor wet after a pool visit then we considered a leak in the shower coming from bathroom then it got worse the eve before we departed we discovered it’s leaking from bathroom (must be plumbing inside wall) in addition to mini fridge leaking which someone had stuck 2 sponges under fridge to absorb leak -they were saturated. The chairs were in such poor shape the metal was sticking out of upholstery which one of my grandchildren was cut on. Duvets on both beds were ripped with filling coming out. Can’t believe someone hasn’t been injured in pool area the tile surrounding pool was slick for an adult much less a child. Everyone who worked there was friendly and went out of their way to help especially Danielle at front lobby she was so welcoming when we came in very sweet and professional. The gentleman running free breakfast kept everything stocked up and clean. Our family have been loyal holiday inn visitors for over four decades this was our first disappointment. Hopefully someone will repair and update this property before someone is hurt.
Robin
Robin,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Charisse
Charisse,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Satish sai ram
Satish sai ram,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Syed
Syed,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 7 日
Linsey
Linsey,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 4 日
hace falta que renueven el hotel. Las alfombras son viejas y huelen mal. Los A/C hacen mucho ruido.
MARCOS
MARCOS,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
JEAN
JEAN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Arthur
Arthur,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
Check in was an hour late, the room wasn’t ready, the room wasn’t as clean as it should be
Shanika
Shanika,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
PRASANTA
PRASANTA,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
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Nilson
Nilson,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
My best friend and I stayed for 2 nights to see Niagra Falls which was on our bucket list. The hotel was in an easy place to get around town from because it is on a main route with plenty of places to chose from to eat just down the street and just 3 miles, an easy route to the Park area. The room was fine but the beds were hard to get on; too high for us! The air conditioning unit was noisy and the tub seemed a little slippery. With no fan in the bathroom, the mirror got fogged up and was a little embarrassing with no way to clear out smells! On a positive note, the breakfast was good; we loved the bacon and scrambled eggs with a warm cinnamon roll and the employees were all very friendly and helpful. Tried to get into the building from the back parking but door was not key operatable so couldn't get in from the back to our room which might have been a closer route to our room. Finally; we both enjoyed our time at Niagra Falls and the Holiday Inn Express!
Anita
Anita,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
AC was not working. We slept in the heat and we're very uncomfortable. We did not talk to the front desk about it because my 1-year-old was asleep and we checked in close to midnight. I am pretty sure all they would have done was offer us another room and we could not afford to move because that would have woken up the baby who was extremely tired and crying all the way to the hotel.
Omar
Omar,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Angie
Angie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 2 日
The staff was great and the rooms were clean. The breakfast buffet was very good also.
We had trouble with our keycards and the pool seemed to have too much chlorine.
Sandra
Sandra,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Sue
Sue,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 19 日
A bug crawling on my husband in bed. Pool area needs alot of work! Hotel needs alot of repair and updating!
Heather
Heather,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Beds were extremely comfortable and the staff assisted me promptly when I had a problem with the heating unit. Excellent customer service was provided. Thanks so much for your service during our stay.