I was s bit worried staying there as a single traveller
Yvonne
1 晚行程
2/10
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Matt
2 晚行程
2/10
no information on refurbishment work about the property
Madhan
1 晚行程
4/10
Stephen
1 晚行程
6/10
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Nigel
1 晚行程
10/10
Clive
1 晚行程
2/10
This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
1 晚结伴旅行
6/10
hotel is old and i think it needs a complete refurb
Marek
1 晚浪漫旅行
6/10
I don't recommend this place
Razvan
1 晚家庭旅行
2/10
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Niaz
1 晚家庭旅行
4/10
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
1 晚家庭旅行
4/10
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
1 晚家庭旅行
8/10
真实旅客
1 晚家庭旅行
2/10
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
1 晚行程
4/10
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Ramon
1 晚商务旅行
4/10
Mayura
1 晚行程
8/10
Rachel
1 晚家庭旅行
6/10
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Beverley
1 晚行程
2/10
Harvey
3 晚行程
2/10
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Sandrah
3 晚商务旅行
2/10
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Kirsty
1 晚家庭旅行
8/10
Sukhbeer
1 晚家庭旅行
8/10
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!