Very poor standard of family room. Just a regular room with two extra beds thrown in. Unbelievably warm on third floor even with window open and fan on, very uncomfortable. Advertises a kids club every night during summer, yet when we enquired they said they had to check it was on. Unfortunately it was on, and we sent our 5 and 6 year old there to be left without a drink in a soft play centre with no organised activities. Left to run around for 1.5 hours with not as much as water offered. Paid 10 euro per child extra for them to dine with Talbot Tiger - who didn’t show up for them, and surprise surprise no drink with their meal. Thank god we collected them early, as our 5 year old downed a 500ml of water the minute we picked her up and had been asking her older brother to ask them for a drink, but he was too shy as he thought he needed money. Kids of that age shouldn’t have to ask, they should be reminded to hydrate when running around a soft play “supervised”. The staff of the hotel are absolutely fabulous and couldn’t do enough for us including reception and bar staff - but overall I don’t know where the four stars come from. 240 euro for a Saturday night in a squashed “family” room in unbearable heat.