Customer service is horrible. I asked for extra towels for our room that sleeps 4 (my family) but was told each room could only receive 2 sets of towels at all times and it could only be the bath and hand towel. Also was told by the front desk attendant that any extra supplies needed to be picked up in-person and not until 9am, they do not offer room service until we leave. I wasn’t even asking for room service as our stay was only 2 nights but she didn’t know that, rather she thought I was asking for room service when all I wanted was extra towels. How do you only give out 2 sets of towels at any time when you book a room that sleeps 4 people?!
The breakfast attendant yelled out “who is making pancakes?”. It was my husband. He and I were trying to gather breakfast for our kids so my husband was not manning the pancake machine. I understand that was our fault, leaving the machine unattended but she didn’t have to be so rude about it and scream. Also she kept her eye on me the entire time like I was stealing their complimentary breakfast which is realize is NOT complimentary, it’s already factored in.
Even another guest that took the elevator saw us with our extra towels (that I made sure to pick up in-person) turned to us and mentioned that it’s hard to get any room service around there. I informed him about what I was told, they don’t offer room service, PERIOD. There is another hotel down the street under construction and I will be booking my stay there next time!