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Excelsior Hotel Downtown

4.0 star property
Hotel with spa, near Al Ghurair Centre

Choose dates to view prices

Located near City Centre Deira and BurJuman Mall, Vision Imperial Hotel is a chic retreat. Enjoy a refreshing drink at the poolside bar or indulge in some retail therapy with the free grocery shopping service. With an on-site spa, 24-hour front desk, evening entertainment and luggage storage - this upscale hotel has everything you need for an unforgettable stay.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
The current price is CNY275
CNY365 total
includes taxes & fees
Jun 6 - Jun 7

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior King Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room 2 Single bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room 2 Single bed

  • Sleeps 2
  • Free WiFi

View all photos for Executive Queen Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Queen Room

  • Sleeps 2
  • Free WiFi

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive King Room

  • Sleeps 2
  • Free WiFi

Superior Room

  • Sleeps 2
  • Free WiFi

Executive Suite

  • Sleeps 2
  • Free WiFi

Similar properties

Dining
City Avenue Al Reqqa Hotel
Deira
  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 105 reviews
The price is CNY194
CNY257 total
includes taxes & fees
Jun 6 - Jun 7
City Avenue Al Reqqa Hotel
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About the neighborhood

Map
Al Rigga Street, Deira, Dubai, 29499

What's nearby

  • Al Ghurair Centre - 6 min walk - 0.6 km
  • Reef Mall - 7 min walk - 0.7 km
  • Deira Clocktower - 12 min walk - 1.1 km
  • Fish Roundabout - 12 min walk - 1.1 km
  • City Centre Deira - 3 min drive - 2.3 km

Getting around

  • Dubai Intl. Airport (DXB) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 36 min drive
  • Al Maktoum Intl. Airport (DWC) - 54 min drive
  • Al Rigga Station - 4 min walk
  • Union Station - 12 min walk
  • Salah Al Din Station - 13 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Dagat Dagatan Restaurant - ‬2 min walk
  • ‪Hardees - ‬3 min walk
  • ‪Sandwich Club - ‬1 min walk
  • ‪Seven Hot Pot - ‬2 min walk
  • ‪Popeyes Louisiana Kitchen - ‬1 min walk

About this property

Excelsior Hotel Downtown

Located just 3.3 mi (5.3 km) from the airport, Excelsior Hotel Downtown offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or mani/pedis, and Bistro Restaurant serves breakfast, lunch, and dinner. Other highlights include an outdoor pool, a nightclub, and a poolside bar. Fellow travelers like the room service. Public transportation is just a short walk: Al Rigga Station is 4 minutes and Union Station is 12 minutes.

At a glance

DONE

Hotel size

    • 139 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Beach shuttle*
    • Shopping center shuttle*

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Beach shuttle (surcharge)
  • Evening entertainment
  • Shopping
  • Pool table

Working away

  • 2 meeting rooms
  • Conference space (86 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures. The spa is open daily.

Dining

Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.
Moods - This cocktail bar serves lunch and dinner. Open daily.
Bangali - This cocktail bar specializes in Indian cuisine and serves dinner only. Open daily.
Metro Sports Bar & Cafe - Onsite cocktail bar. Open daily.
Downtown Shisha - Onsite pub. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

Optional extras

  • Continental breakfast is offered for an extra charge of approximately AED 65 for adults and AED 35 for children
  • Airport shuttle service is offered for an extra charge of AED 150 per vehicle
  • Area shuttle, beach shuttle, and shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of AED 150 (subject to availability)
  • Late check-out can be arranged for an extra charge of AED 150 (subject to availability)

Children & extra beds

  • Rollaway beds are available for AED 120.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, Diners Club, JCB International, Carte Blanche

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 510238

Also known as

Excelsior Hotel Downtown Dubai

Excelsior Downtown Dubai

Hotel Excelsior Hotel Downtown Dubai

Dubai Excelsior Hotel Downtown Hotel

Hotel Excelsior Hotel Downtown

Holiday Inn Dubai Downtown Dubai

Excelsior Downtown

Excelsior Hotel Downtown Dubai

Excelsior Downtown Dubai

Hotel Excelsior Hotel Downtown Dubai

Dubai Excelsior Hotel Downtown Hotel

Hotel Excelsior Hotel Downtown

Excelsior Hotel Downtown

Vision Imperial Hotel Hotel

Vision Imperial Hotel Dubai

Vision Imperial Hotel Hotel Dubai

Frequently asked questions

Is there a pool at Excelsior Hotel Downtown?

Yes, there's an outdoor pool.

Are pets allowed at Excelsior Hotel Downtown?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Excelsior Hotel Downtown?

Yes, there's free self parking.

Is airport shuttle service offered by Excelsior Hotel Downtown?

Yes, an airport shuttle is available. The charge is AED 150 per vehicle.

What are the check-in and check-out times at Excelsior Hotel Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge of AED 150 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of AED 150 (subject to availability).

What is there to do at Excelsior Hotel Downtown and nearby?

Excelsior Hotel Downtown has a nightclub and a spa, as well as an outdoor pool and a 24-hour fitness center.

Are there restaurants at or near Excelsior Hotel Downtown?

Yes, Bistro Restaurant offers Indian cuisine.

What's the area around Excelsior Hotel Downtown like?

Excelsior Hotel Downtown is in Deira, a short 4-minute walk from Al Rigga Station and 9 minutes' walk from Al Ghurair Centre.

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Reviews

Reviews

7.0

Good

7.2

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities

Reviews

Verified

8/10 Very good

Very supportive and friendly staff, thank you.
Patrick, 1-night trip
Verified

2/10 Poor

It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
parisa, 8-night trip
Verified

4/10 Fair

I like that everything was near perfect location restaurant shopping and entertainment!!
Debra, 19-night trip
Verified

2/10 Poor

The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Angélica, 5-night trip
Verified

8/10 Very good

Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Ravindranath, 1-night trip
Verified

4/10 Fair

Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Stella, 4-night trip
Verified

2/10 Poor

We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Zakariye, 1-night trip
Verified

6/10 Good

Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Maria Luningning, 1-night trip
Verified

8/10 Very good

Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Odd Magne, 11-night trip
Verified

6/10 Good

Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified

2/10 Poor

Poor

Very disappointed. No restaurants to have food. Very rude manager
Shailesh, 1-night trip
Verified

10/10 Exceptional

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
1-night trip
Verified

4/10 Fair

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Farshid, 2-night trip
Verified

10/10 Exceptional

It was in city centre, and access every where.
Bijan, 3-night trip
Verified

8/10 Very good

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Haisam, 1-night trip
Verified

8/10 Very good

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
abdelatif, 21-night trip
Verified

10/10 Exceptional

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Haisam, 4-night trip
Verified

10/10 Exceptional

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Samer, 7-night trip
Verified

8/10 Very good

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Samer, 1-night trip
Verified

10/10 Exceptional

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Ofer, 2-night trip
Verified

6/10 Good

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
8-night trip
Verified

10/10 Exceptional

Staff is very courteous
Haisam, 2-night trip
Verified

8/10 Very good

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
abdelatif, 24-night trip
Verified

6/10 Good

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
3-night trip
Verified

4/10 Fair

The room was clean and modern on a non smoking floor. The lobby and hotel bar were smoke filled. Hotel staff was awful with service and fixing my reservation to accommodate me. They stated they didn't have the room type (king size and twin) i requested at their location and also wanted to charge me for more adults in the room, which i tried to inquire about before the trip but did not get an answer. Seeing that me and 3 other adults were headed back to the United States in about 5 hours we were not actually spending the night. We needed a room to refresh and somewhere safe for our luggage. After i did not accept getting more rooms they finally allowed me to leave the luggage in their car and gave me a room with ONE bed for just me.
1-night trip