The hotel was really a pleasant surprise. The staff was excellent - breakfast was excellent. And everything was reasonably priced. You are doing it right!
Karen
3 晚家庭旅行
8/10
David R.
3 晚商务旅行
8/10
We were visiting family nearby and found this to be a great option. Quiet and comfortable. Helpful staff.
Joshua
3 晚家庭旅行
10/10
brandon
1 晚行程
6/10
The place was not a Hilton, lady at front desk was unpleasant about switching my room due to view, luckily she went home and the gentleman came over and helped me, this was three hours later. Pool needs attention and my bathroom had vomit under the sink and rust on bathroom light fixtures. Seriously, you charge $100+ a night and you deliver a mess to people. I do want to say the bartender was truly a delight and the next morning he was the cook and once again truly a delight.
真实旅客
1 晚结伴旅行
10/10
I've stayed here on several occasions and the staff has always been friendly and courteous. I will stay here again the next time I'm in the Mayfield Heights area for work.
Michael
2 晚商务旅行
10/10
Very clean throughout. Staff was very friendly. And the continental breakfast was a great value.
Mark
1 晚家庭旅行
6/10
Where do I start it was fine when we check in but this morning when it was breakfast time I was unfortunately told we needed a voucher or have to pay out of pocket I had two rooms which bought same time but only one had 2 breakfast vouchers when it’s 6 of us so now I was stuck paying for everyone else’s meal which is crazy because why wasn’t that brought to my attention when I checked in the first day, I just don’t like how they work but other than that my kids had a good time in the pool but definitely not coming back also asked for late check out they agreed then gets a nasty phone call from front desk saying it’s time to go like I didn’t call down there to ask for a 1pm check out but unfortunately, the rude lady on the phone said it was time to go now which was 12 PM 1st time there last time there.. but y’all enjoy
Mariah
1 晚家庭旅行
8/10
The stay was ok. The hotel was a little outdated and the beds were very squeaky, just sitting on them.
Joseph
1 晚家庭旅行
6/10
We booked this hotel specifically for the pool and hot tub. At check in, we asked where the pool was and she gave directions without mentioning that the hot tub was empty and the pool was filthy, freezing cold and obviously had not been I use for quite some time. There was a gross bandage and clump of black hair floating in the cold and dirty pool. We went back to our room took our bathing suits off and listened to a 3year old cry for an hour because we couldn’t swim. The staff seemed nonexistent and when I did get someone to check us in she was not friendly.
Nancy
1 晚家庭旅行
10/10
It was a work trip. I love not leaving the hotel for dinner.
The menu was rather limited and I'm gluten free but Reynard, the server, helped me sift through. Gotta say the chicken wings and Ceasar salad were perfect!
Teri
1 晚商务旅行
10/10
Paula
1 晚行程
10/10
Mark
1 晚家庭旅行
2/10
Lobby looked a mess and the pool wasn’t functional
Sorivel
1 晚家庭旅行
8/10
I booked this one because it showed a hot tub, but the hot tub was broke. They said it has been for years. And they tried to get 3rd party sites too stop advertising it. Also breakfast is not included. Items extra. But it is a nice hotel and rooms were good.
Tonya
1 晚家庭旅行
8/10
Everything was great except the AC unit in the room was incredibly loud upon startup - woke me up every time it kicked on
真实旅客
1 晚商务旅行
10/10
真实旅客
1 晚商务旅行
10/10
There was really nothing notable near the hotel. But hotel was very nice, staff friendly and helpful.
Francis
2 晚浪漫旅行
6/10
The staff are great! Very responsive and helpful. The property really needs updating, especially the rooms. The lighting in the rooms is also really poor.
Natalie
2 晚家庭旅行
4/10
Judy
1 晚家庭旅行
8/10
HVAC in room was not working properly. Temps in teens outside. Notified front desk.
真实旅客
1 晚家庭旅行
10/10
JASON
1 晚商务旅行
8/10
Everything was nice, clean and comfortable. Slept like a log very comfy bed. The only complaint I could have was really looking forward to the hot tub and it was empty and not working.
Lori
1 晚家庭旅行
8/10
Ferris
2 晚行程
8/10
The staff was amazing. Highly recommend you pay the extra for breakfast. I had an omelette with a side of bacon made fresh and it was extremely worth it. Hotel is clean and the room we booked had plenty of space.
We did book this place specifically for the bar/restaurant and hot tub but the bar/restaurant is apparently not open on Sunday's and the hot tub I was told hasn't worked in years which was a bummer.
Overall very pleased except for those two things. I would suggest them to remove the hot tub from their options because we did pick this location mainly for that reason