Check in was extremely slow rude female clerk who was frustrated training new person
terrence
terrence,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 25 日
So long story short! It was Valentines day! 2 weeks prior we had a great experience! Staff was overly helpful!
So we get there on Valentines day. The lady running the front desk is telling customers they got to call an fix stuff with the third party person they booked from. Im like thats a first. This one gots to call for this & that. Then i get up there an i booked with hotels.com. So i had my first inital instead of my name. Now this has been like this for 5 years plus. NEVER has it been a problem. So she says i have to chang my first name to match id. Ok.. So i chat on hotels .com. Cant get no where on the chat im not that guy im aggravated. My wifes waiting in the car to get settled in so we can get to dinner. So i finally think im getting some wherei tell hotels.com i want to cancel it says ok. Then it says im canceling booking. It proceeds to say heres a short cut to rebook.So i hit that. Rebook same hotel i check in all seems good. Then i see my acct still has 2 charges. So i call hotels.com. They says its all in the hands of the property. The property proceeds to tell me i was shown as a no-show. Then when hotels.com trys to get the to agree to give us another stay at another time. They say there standing behind there policy because i left a bad review about my experience. No show! Thats funny seeing as i stayed in another room the same night. Every customer in there was having a problem checking in.
So the result is.. Hotels.com aint there for the customers.
Glenn
Glenn,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 16 日
The room was in need of updates and restoration. We were given a "pet room" even though we were not traveling with our pets. There was a herd of elephants in the room above us...and this did not end. It sounded like running and stomping...constantly. very few channels on the TV. Breakfast was very limited and no orange juice. It was also very crowded and difficult to get food. The only positive was the bed...it was comfortable but it might have been my exhaustion. I will not stay here again.
Kathryn
Kathryn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Egon
Egon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 10 日
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 2 日
Convenient location, safe, good value.
Kevin
Kevin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Staff was awesome
Cindee
Cindee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 8 日
Dolores
Dolores,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 6 日
Claimed booking was not confirmed, refused to honor the booking, tried to offer a room off of orbitz for $59 more, absolutely terrible.
Lawrence
Lawrence,1 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 11 月 29 日
The room was spacious and had updated outlets. Breakfast was ok, good selection but they were out of waffle mix. We liked that ice was on every floor.
Elizabeth
Elizabeth,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 26 日
Faudrait enlever les tapis
lise
lise,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 11 月 23 日
Richard
Richard,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 11 月 13 日
Stephanie
Stephanie,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 11 月 8 日
Room was not clean. Visible dirt in corners and behind furniture. The furniture was in very rough condition. Front desk staff were lovely and friendly.
Joe
Joe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Albert V
Albert V,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 18 日
Would stay again
Staff was great, good overall experience
paula
paula,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
Clean and comfy
An older Comfort Suites property but it was clean and comfy
andre
andre,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 12 日
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 9 日
Accessing the hotel was easy, and there was plenty of parking.
Katie
Katie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 4 日
Everything exceeded our expectations! The staff was super friendly and polite, bed was amazingly comfortable and the pool was perfect and warm! I'd stay again anytime 😊
Bradly
Bradly,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Danielle
Danielle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 26 日
Wonderful stay. Very accommodating. Elise made you feel right at home. Breakfast was plentiful. Check-in in and out was a breeze.
Donna
Donna,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 24 日
I would definitely stay here again. I was only supposed to stay 1 night but ended up having to stay 4 nights. The staff were so nice and amazing. Felt like a 5star hotel