I had requested an early check in at around 12 ish if possible. I was asked to call again the morning of check in to be told that it was likely to be possible. Twice I had explained I needed to take a pill and to lie down - a medical reason. I arrived just after 12 noon and sat waiting in reception as I was led to believe everyone was trying so hard. I finally got processed at about 2 pm and felt most unwell at this point. I needed that tablet at 12. Sad to think no one took note of this polite request. Apparently I was given an up grade - but had not requested it - just needed to check in closer to 12ish. Would suggest staff are made aware that sometimes people are not conning them!
Please note my name is Pam not Rosanna.
Rosanna
1 晚行程
10/10
Great hotel but sometime breakfast not that great, but great service.
Maxine
2 晚家庭旅行
8/10
Zuvorkommende Mitarbeiterinnen, Aufbewahrung Velo war kein Thema, ich konnte es in den Empfangsraum stellen.
Daniela
1 晚行程
6/10
It was okay but the bathroom needs some fixing up/upgrading
Lawrencia
1 晚行程
10/10
Posto strategico, ampio parcheggio, visto che eravamo in moto ci hanno fatto parcheggiare in un posto non visibile vicino al hotel, per la sicurezza del mezzo. Un plus alla cortesia del personale della reception. Stanze pulite e confortevoli. C'è la possibilità di una piscina coperta.
Cinzia
1 晚行程
10/10
Last minute buisness trip with the family bonus the hotel has a swimming pool and very good local shops
David
1 晚家庭旅行
10/10
Really clean and very friendly,had my dog with me and he was welcomed to definitely going to stay there again.
Tanya
1 晚家庭旅行
10/10
Fantastic hotel
Joanna
2 晚家庭旅行
8/10
Nicola
2 晚行程
8/10
Andrew
2 晚行程
10/10
Very pleased with our stay - the room was clean and tidy - the reception and restaurant staff were welcoming & efficient. Dinner & Breakfast service and quality were excellent. Convenient car parking on site. Shall visit again.
S M Knightly
1 晚行程
8/10
Nice hotel. Friendly helpful staff. Very good breakfast. Very convenient for visiting Rochester and Chatham.
Michael
1 晚家庭旅行
8/10
Ian
1 晚商务旅行
10/10
Paul
6 晚家庭旅行
10/10
Service was excellent from everyone. A very positive and friendly service made for great experience.
Mr D Z
1 晚家庭旅行
6/10
Pool not working for 3 days, and then very cold, hotel phone not working. Sausages at breakfast not nice. But overall a decent hotel, good location and lovely staff.
Maxine
2 晚家庭旅行
8/10
Will
1 晚行程
6/10
Great service from the reception staff, clean and tidy bedroom with comfy bed and nice bathroom. Shame about the tatty looking walkways and the stench of marijuana in the corridors.
Vicky
1 晚商务旅行
6/10
Hotel very tired, we stayed in a premium room which was not very clean, water pressure was dreadful, to signal kept cutting out, bathroom was very shabby,pool area was not very clean and staff in Spa not at all helpful. I am amazed that this is an IHG hotel
KEITH
2 晚行程
8/10
Smart and tidy hotel being well maintained.
Staff all very friendly and helpful.
Asda over the road which was handy and walkable.
Clive
1 晚行程
10/10
What a pleasant experience, food was really good as were the friendly staff. The room was clean and had everything needed. Will definitely be staying here again.