General hotel, the room is a bit old, the balcony is too small to sit,
Chen
2 晚家庭旅行
2/10
Do not stay here. The hotel seemed abandoned. There was yellow police tape around all three empty pools and the gym. Some of the elevators don't work. There's no parking at the hotel you have to park across a busy street behind a Walgreens. The room seem to be furnished from very cheap finds from a goodwill. The bed was stiff, The leather on the couch was cracked and old, there were only two very thin pillows provided. You couldn't even access the beach from the hotel, had to leave the hotel walk around the hotel and go in through the public entrance. Avoid this hotel at all costs.
Lorenzo
2 晚行程
2/10
Horrible experience, the room looked like no one stayed in there for a long time, the dishes were dirty, the sheets was like if they were from a jail, the door was broken and it was nothing available at the resort,I checked out and stay somewhere better!!!!!!
Eddie
2 晚家庭旅行
4/10
The room I picked was NOT the room I got. I paid for the most expensive out of the choices I had to pick from and I got worse then any of the rooms I picked out. The room I booked had a private balcony, the room I got was a public balcony shared by 10 or more guests. The bed was hard as a rock and killed my back and arms when I woke up. I was NEVER informed of my room number and had to call around for about 45 minutes just to figure out what room number I was. Then they want to charge $200 if I loose the crappy parking pass that wasn't even laminated and too easy to mess up? That's ridiculous, my friends also stayed here and the fee for loosing their pass was $50 and it was laminated. The whole set up was ridiculous, the room smelt like mold and was a HUGE disappointment. I will NEVER stay here again nor use this website to book again. Horrible experience.
Miranda
2 晚行程
2/10
Winget
2 晚家庭旅行
6/10
Kevin
3 晚行程
2/10
The room
Was disgusting, found 2 dead roaches approximately 2 inches long, 1 live roach running around the hallway door frame atleast 3 inches long. You can’t cancel or you lose your payment so you’re stuck keeping the lights on and checking your luggage before you leave. I will never book through the Airbnb again
Timothy
5 晚家庭旅行
10/10
Rene
4 晚行程
4/10
When I arrived parked my vehicle to be checked in. The white blonde headed lady was very rude (rushing people to unload their cars, using the cart and to get on and off) the elevator. I have never experienced anything like this before. Shown on the pictures of the resort the balcony was very tiny, I requested a 1 queen size bed ended up with a double bed. Very very unhappy guest.
Melissa
3 晚行程
6/10
Issue with accessing the unit which took about a hour on the phone with hotels.com
the room had dog hair everywhere
the linen had blood on the pillow shams and bedspread
TOMMIE LEE
2 晚行程
8/10
Ollie
2 晚家庭旅行
2/10
This was a terrible choice to stay at. There were no bath towels and the bed linen was questionable. Not even any coffee. Our host, Vacasa, was useless. Started communicating with them on arrival and we never got anything but promises of they would get the their local staff to help. They would even confirm they had tried. We dried off with hand towels the first night and bought beach towels The next night. So much for Customer Service.
Would not recommend
Jeffery
2 晚行程
4/10
No service
Mario
3 晚结伴旅行
4/10
The place is run down, no imenities whatsoever. I would not recommend this place to any one. I stayed there 2 years ago, it was very good. Since the hurricane, the place needs a rebuild.
craig
4 晚行程
4/10
MINDY
3 晚行程
8/10
Parking lot was pitch black at night, need to put in some lights...it’s a security/safety issue.
Kevin
2 晚行程
2/10
There are absolutely No facilities open or available at the property. The pool, spa, bbq, bistro are all closed down & in disrepair. The floor was dirty and the shower had mould in the shower. We could hear the people next door when they spoke. The car park on site was also closed. Had to park in vacant lot next door & trundle bags in. Rubbish was overflowing in bin in hallway to room. The room was freezing & we were unable to get the heater to work. The beds had a sheet & 1 blanket on each bed. There was only 1 extra blanket for 2 beds, we had to use the beach towels on the 2nd bed to try and keep warm. We contacted Vacasa & they sent a person@ 6pm to try & fix heater. Heater wasn’t fixed & by 8pm they couldn’t do anything but provide an extra blanket.
Philip
2 晚商务旅行
4/10
When we first walked in the room it had a very bad musky old smell. Even though I sprayed many times, the smell came back. The bed was very uncomfortable and the springs in the mattress poked us in the back. The pillows and sheets were old looking and didn't look clean. The property was torn up, obviously from a hurricane over a year and a half ago. We didn't get to use any amenities on the property because the indoor pool was drained and the outdoor pools were tore up and drained. There was no access to the beach from the property. There was no available staff to talk to about our issues late Thursday evening or Friday morning before we left to go eat breakfast and when we came back it was late in the afternoon. We spoke with someone on site that told us who to call and said to make sure to specify if we got charged for amenities to let the 3rd party company know everything was closed. We reached out to a representative who said someone would call us as soon as possible but we never heard a word so we had to make due in this same room on our last night. We stayed on the 10th floor in room 1005. We are very disappointed with everything. We stayed at this hotel in 2021 and had a great time but it has really went down hill. We will not be back.
Janet
2 晚行程
2/10
I did not like that I paid resort fees without the resort experience. Did not have access to pools or continental breakfast that was included on the website. I did not like that I had to speak to a 3rd party person to explain my disagreement with the property and told there was nothing they could do. The pools were shut down as well as the kitchen for the breakfast . The hallway to the rooms was completely unkempt. I could not speak to anyone in person, only speak to associates via 3rd party on the phone. Very terrible experience and service and will not be going there again. I was not told by anyone until I arrived, that it was no longer a hotel, but a condominium. Should clearly update their website!
Stephanie
2 晚家庭旅行
8/10
Unfortunately all of the amenities are closed as of 8/25/2024. We booked specifically for the kiddie pool area and it was not disclosed that the pool deck was still in ruins from hurricane damage. The room was beautiful and very clean, super easy access to the beach so we made the most of our stay!
Casey
2 晚家庭旅行
2/10
Felix
2 晚家庭旅行
6/10
Bonne emplacement près de restaurant et magasin
Le premier condo étais très bien propre et moderne mais la climatisation fonctionne mal j ai été transféré dans un autre condo moins moderne la climatisation étais ok mais le divan vraiment pas confortable et table plutôt vieillot avec seulement deux chaises quand tu est 4 difficile de manger toute en même temps a la table