I had a very late check-in and had notified reception in advance. The late check-in procedure was seamless, simple, and made gaining access very easy - thank you.
Unfortunately, I was woken by the evacuation bell and alert. While this was not the fault of the premises, I observed the friendliness and helpfulness of all staff. They were assisting and answering questions for everyone directing them all to the evacuation area, which was very clearly organised. I wanted to highlight this so management is aware that the staff were sensible, in control, and extremely helpful.