Must be under new management, this was my 3rd time staying so I expected the same great stay. The mattress was hard not soft anymore so they were changed out since last time, wifi had slow poor signal couldnt get any work done on my laptop, AC was very loud coming on/off all night had trouble sleeping ended up sick with stuffy nose, fountains at pool were shut off 2 days in a row & pool was dirty with leaves & items floating. Was disappointed this time. Worse of all, I was charged for checking out a day early even though I had already payed for a full 5 day stay!
真实旅客
5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 24 日
Bathroom issues on this trip
I have stayed at this particular hotel a few times, usually very happy with room. this last stay our toilet tank overflowed after every flush and went straight on the floor, used most towels to dry and had to ask for maintenance to repair. we returned to the room to find the issue resolve but new towels were just tossed on the bed. not very customer friendly service this trip.