As my arrival, no customer service, not even Hi. As I arrived in the room, water was coming out of the A/C unit, went back to reception to request another room. 2nd room shower was not working properly, bugs in the floor and elevator was not functioning properly. Bad experience!
Griselda
Griselda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 6 日
Traveler from Dallas
First the window was opened when we got in there which was hard to lock. We found a roach in our room. We had no hot water in the shower. The receptionist was rude not friendly at all. We had to complain about the noise twice in one night. We also kept finding the side door propped open to allow strangers in the building.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Manny
Manny,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 18 日
adrian
adrian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Need more attention the property
Enoc
Enoc,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 17 日
Worst hotel
ROBERTO
ROBERTO,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Isaac
Isaac,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
Emily
Emily,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 21 日
Randee
Randee,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Renewal
This time the room was clean and good condition. There was hot water and service was good.
Lorenzo
Lorenzo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Luis
Luis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Jennifer
Jennifer,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 23 日
Front desk employee was extremely rude. We got a room and the bed was horrible. I called front desk and asked to be moved because of the bed . She said she'd come up and see the bed personally. She walked in and stared at the bed. I told her it's like you're riding on a boat. It sank in and moved around. I think it needs a new box spring. It made all sorts of noises and was very uncomfortable. She said get your things and follow me. We did n she gave us the room next door. She had a horrible attitude.
Sylvia
Sylvia,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
The location is great.
elizabeth
elizabeth,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
It was perfect and the staff was very nice.
Margarito
Margarito,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Ana
Ana,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 1 日
Needs more work
James
James,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Great Hotel to stay
This hotels is convenient for me.Because all my family live on the south side of Laredo and i get vist all my family and don't have to drive far . Rooms are real clean and A/C always work good also the beds super comfortable compare to.
Other high price hotels like embassy i stayed before and they dont do nothing about it.
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Juan
Juan,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 16 日
Roach Motel
Hotel hallway smelled like marijuana, roaches in the bathroom/sink area, ceiling had huge water stains in different areas. Towels were stained.
Alejandra
Alejandra,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
Luis
Luis,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 14 日
Roaches were everywhere, in the bed, all over the bathroom, also got into our personal stuff. We didn’t even stay the whole stay as soon as one of us felt one crawl on their face we left and they don’t do refunds.
Veness
Veness,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 8 日
I first got there to the reception very rude and disrespectful then she give me a room number and I went inside the room and they had a lot of cockroaches so I had to call her to give me a room, but the other room was the same
Angel
Angel,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 5 日
Terrible experience! Disappointed..
It was terrible. I got 2 joint rooms, one with 2 queen size beds and one with 1 king size bed non smoking. Bedding had burnt holes, king size bed had a dent in the middle messed up my back. Had no toilet paper rolls, ever so often it smelled like sewer and I paid for 4 adults including breakfast and one hour to go there was no breakfast at all. Tried using the phone to call front office and there’s no line at all. Asked to speak to a manager and no one on site. High priced rooms with terrible everything. Only good thing was the location.