nice staff, nice location, thank you so much !
Please stay here to enjoy the sunshine in Gran Canaria !
FANG HSUAN
6/10
Dritter Aufenthalt im Neptuno. Im Juni weniger Gäste, daher ausreichend Liegen am Pool. Ja und das Hotel ist in die Jahre gekommen.
Das Essen insbesondere am Abend hat sich sehr verschlechtert. Oftmals eher Kartinenqualität, eher fade, ohne Geschmack. Persönliche Meinung. Dessert besteht aus Kuchen und Puddings/Mousses. Keine Abwechslung. Salatbuffet stehts frisch.
Zimmer 224 war mit einer knarzenden Matratze/Lattenrost bei jeder Bewegung eher schlafunoptimal.
Marc
7 晚家庭旅行
4/10
Was in awful room but couldn't move on arrival or next day
I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned
Rea
Darren
9 晚行程
10/10
I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre.
It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Richard
5 晚行程
8/10
Wonderful staff and nice location for exploring the town.
Alan
7 晚行程
6/10
真实旅客
5 晚行程
8/10
真实旅客
3 晚行程
10/10
Roger
4 晚行程
10/10
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Michael
6 晚行程
8/10
The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Roy
2 晚行程
8/10
Anette
3 晚行程
8/10
Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Stephen
6 晚行程
10/10
Usedvanlig hjelpsomt og hyggelig personalet.
Stor frokostbuffé med god og variert mat.
Fint bassengområdet med gode solforhold som aldri var helt fult.
God lokasjon med masse butikker og gode resturanter rett i nærheten.
Hoteller virker godt ivaretatt, sengene var gode å sove i. Og badet rommet var rent og fint.
Hotellet lever helt kart opp til forventningene og kan anbefales til alle voksne som skal på tur.
Simen Jensen
3 晚行程
10/10
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Callum
3 晚浪漫旅行
4/10
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away.
I would not consider staying here again.
Neil Thomas
10 晚浪漫旅行
10/10
Alles super!!! Werde wieder dort zurückkehren.
Bruno
10 晚行程
10/10
Gute Lage direkt am Yumbo Center. Ein eher einfaches 4* Haus. Zimmer sind etwas in die Jahre gekommen, kurze Betten (1,90m), veraltetes Gym. Essen und Personen sind allerdings super. Preis-/Leistung passt auch.
Dirk
7 晚行程
6/10
Laurs
14 晚行程
8/10
Goed hotel met vriendelijk perso eel.
Luc
7 晚浪漫旅行
10/10
Erna
10 晚结伴旅行
10/10
Vincent
10 晚行程
10/10
Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
Phillip
14 晚浪漫旅行
10/10
Super nettes Personal und ich hatte ein schönes und ruhiges Zimmer mit tollem Balkon.