I was very disappointed that we stayed at hotel & Ryads after our stay at Sofitel. My friend had wanted to try this hotel out but it was disappointing. When we got dropped off, the doorman did not help us with our bags, greet us or tell us where to go. We asked him where check in is. Then after checking in at 3- we had a tour booked at 3:30 and wanted to get our luggage in our room before but no one brought it up until my friend went down at 3:20 to get it herself. The room was nice but turn down service wasn’t comparable- not really much except closing the curtains and placing a bottle of water next to the bed. The restaurant is dated- looks quite old and there’s nowhere I’d want to spend time in the hotel (there’s an indoor lounge). We did enjoy the spa and the gym. There is a nice steam room and pool. Overall, I wouldn’t stay again.
Neha
2 晚结伴旅行
10/10
Le personnel est aux petits soins
julie
3 晚家庭旅行
10/10
Very friendly staff all speak excellent English and helpful. Facility is beautiful and well maintained. In site restaurant very good. Perfect combination of quiet yet close to the new part of city and old town Medina. Lots of restaurant and cafes all walking distance. AC goes off periodically on a schedule so you have to power off and on to turn it on.
Howard
6 晚浪漫旅行
10/10
Parfait emplacement rêvé
eric
5 晚行程
8/10
We stayed at the Naoura for a week over half term. This is a good hotel however I struggle to accept the 5 star rating. The service was at time chaotic and confused. We had two rooms, one a nicely refurbished suite and the other a three bedroom Ryad which was looking very tired. We had a constant battle to get complimentary water, had to chase for toilet paper and to get room service plates etc removed after use. All this despite spending £1000 per night for the Ryad room alone. The SPA pool is in desperate need of refurbishment with some electrical fittings hanging loose in a wet environment which was a worry, as children are allowed in before 1pm. The outdoor pool is very nice, the hotel location is brilliant.
Amine in reception was always trying to help. The staff in general were always pleasant and tried to help but I fear lack managerial direction.
Frederick
5 晚家庭旅行
10/10
Accueil, service excellent
Établissement à recommander
Céline
6 晚家庭旅行
10/10
Francis
7 晚行程
10/10
Zoltan
6 晚行程
10/10
Tarja
7 晚行程
10/10
Carlos a
3 晚行程
10/10
Top location, very nice hotel with all the services requested for a 5 stars hotel
Danilo
5 晚家庭旅行
8/10
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Panayotis
2 晚行程
10/10
Hardik
1 晚行程
10/10
Came here on our babymoon and had a wonderful experience! Great rooms, service, food and amenities. Cannot think of a single thing they could have been better about!
Kevin
3 晚行程
10/10
Most welcoming staff very friendly very kind and helpful it feels like home ,,, thank you all
Ehab
3 晚行程
10/10
Great property. Perfect location.
Brian
4 晚家庭旅行
8/10
Fawzi
4 晚行程
10/10
Lovely staff, pretty grounds and wonderful villa
Leslie
1 晚家庭旅行
10/10
Établissement, magnifique très proche de la médina, personnel, très aimable et toujours souriant et très à l’écoute