The booking details aren’t accurate on here from what the hotel told us. I don’t understand why there would be an option to pay later when the hotel said we can pay no later than 2 weeks in advance. We almost lost our room, and the communication wasn’t great. We spent 4 hours during a really busy time for us trying to figure out what was going on. We checked in fine, but I was getting charged twice and had to fix it with the hotel and spent more time and stress which was another inconvenience I had to deal with again during my trip and the short amount of time that we did have. I did enjoy my stay, but this was one of the most slippery resorts we’ve ever stayed at.
Shelby
Shelby,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Great location, amenities and staff. Highly recommend for families
Racheli
Racheli,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
The AC on the room it didn’t work and they not even offer me another room or the manager took the time to talk to me
Edwin
Edwin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Honestly we didn't know how fun this place was going to be! I barely looked at photos, just focusing on reviews and there was SO MUCH TO DO!! We were busy from sun up to sun down, though we could have rested we had so much fun in the pools and down at the river, relaxing in hammocks and just shedding the stress of normal life.
This resort is absolutely amazing, and I would go back again and again! The only downside was the beds were SUPER firm, too much for me but we balanced that out with pool time and the overall relaxation made up for it.
Will be back!
Danielle
Danielle,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
James
James,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Becky
Becky,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 7 日
Andishe
Andishe,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Excelente
John Jairo
John Jairo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
The property was amazing. The staff and services was top notch. My room upgrade was fabulous!
Jamie
Jamie,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
The overall experience was amazing
Jesse Marcos
Jesse Marcos,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Lisa
Lisa,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Vincent
Vincent,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Shannon
Shannon,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Staff was great and hotel was beautiful. Food was good but could be better. Because we traveled during the holiday busy week, it took us an hr to get to downtown la Fortuna. So, most nights we decided to stay at the hotel for dinner. It would be nice if things stayed open later like the hot springs and kids club, etc. But the service was exceptional. Free laundry machines to wash your clothes and shoe dryer was a bonus!
Rosalie
Rosalie,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
The restaurants were not open at all times and being that were far from town need more food options a dining options so we can enjoy at diff venues. Cost of food was a bit expensive and with kids it adds up so maybe a discounted pizza bar and ice cream bar for kids to eat so available at all hours and easier for parents. Lovely views and staff experiences.
Ritu
Ritu,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Great accommodations, amenities, restaurants, and location. Superior views of volcano Arenal and right into the jungle. The spa was outstanding! Unforgettable experience
Tsvetelina
Tsvetelina,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Jason
Jason,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
The property was everything you could have hoped for in a Costa Rican jungle. The pools were great! The drinks at the pool bar were amazing. I highly recommend the Tamarindo Margharita. One of the highlights was the Night Guided Walk. Our guide on April 6th was fantastic. He was so excited and knowledgable. He was the best!
Carrie
Carrie,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Loved it.
I only regret that instead of staying here the whole week we went to Westin.
I think we’ll come back again.
So many things to do there.
We didn’t get lucky with the weather because it was raining every day but still we really enjoyed our time at the Springs.
MALGORZATA
MALGORZATA,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Beautiful view and wonderful hot springs
Emily
Emily,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Hospitality at its finest!
Absolutely amazing property and staff. Hospitality at its finest. Some of the best service we’ve had.
Derek
Derek,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Overall the property is a good place to stay when visiting the Arenal area. Good views of the volcano. Plenty of dining options. Huge property with many pools, slides, and hot spring fed pools. We toured the animal zoo/park area, where they house local animals that have been injured, we also did the tubing down the river which was fun. Very expensive to stay here, but they do a good job overall in all areas.