Every time I stay there, they tell me that the washer and dryer is complementary. Only one works. I told the lady at the front desk to put a ticket on it and she did. The lobby has been under construction for over a year.
Jerald
1 晚商务旅行
10/10
There was construction going on in the hotel. Mostly on the first floor. They didn't offer a breakfast. I think these things should have been on the website. The staff were very friendly and helpful. Chris went above and beyond.
Richard
4 晚家庭旅行
10/10
Even with renovation, very quiet and clean rooms. Excellent front desk staff and cleaning.
Eric
1 晚行程
10/10
Great stay very nice rooms and very clean.
Willie
2 晚结伴旅行
10/10
Marissa
3 晚行程
10/10
This is usually a good facility; I have stayed there before. They were in a remodel and still trying to accommodate guests.
Robert
1 晚浪漫旅行
10/10
It was beautiful and was a very nice stay!!
Sharee
1 晚行程
4/10
Not so good.
Disappointed with condition of facility.
Room had a bad odor.
Furnishings in room were weary looking.
真实旅客
1 晚行程
10/10
Latonda
1 晚行程
10/10
Senior discount would be nice
Gwendolynn
2 晚家庭旅行
8/10
Clean, quiet, comfortable bed. The bathroom needs some maintenance. Dripping tub faucet.
Karen
1 晚家庭旅行
8/10
Ismael
3 晚浪漫旅行
10/10
Front desk staff were awesome. Very clean and comfortable rooms.My wife has bad back and the mattress was very supportive and comfortable for her. Would recommend this to anyone staying in Hot Springs.
reed
2 晚行程
8/10
The staff was always polite and friendly. Room was clean and layed out well. Great showers with great water pressure. Chairs in the room were well worn out. Could not use room key to get in and out of hotel. I felt this was a security issue, however the hotel was in progress of a renovation. I am sure all will be updated soon.
Cindy
2 晚浪漫旅行
4/10
Limited channels on the tv, I love watching tv. Disappointed
Renda
1 晚家庭旅行
10/10
Close to Oaklawn,staff were very friendly,clean!
Robert
2 晚结伴旅行
10/10
This hotel has consistently delivered a good stay!
Jacob
2 晚浪漫旅行
10/10
James
2 晚行程
4/10
Booked the room over Thanksgiving weekend for my wedding anniversary. The room was clean but VERY dated. The bathroom didn't have a vanity. So there was no place to put my toiletries. The TV was very small. Overall the room was clean but is despite of need of some cosmetic updates. Also the staff was amazing and very professional.
Carolyn
3 晚行程
10/10
This was one of my most pleasant experiences staying at a hotel. It’s not fancy but very proper. The staff is kind and accommodating.
Priscilla
2 晚行程
10/10
Staff was very nice and friendly. The room was clen and spacious.
Lakesha
1 晚家庭旅行
10/10
No response
Renda
1 晚家庭旅行
10/10
Todd
1 晚行程
8/10
This is a very safe place clean, convent, safe its older ,but very nice beds are comfortable I highly recommend