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帕拉迪索斯大卡纳 - 全套房 - 全包

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Paradisus Grand Cana - All Suites - All Inclusive

靠近科科塔尔高尔夫乡村俱乐部的高档海滩酒店，设有免费水上乐园

选择日期以查看价格

帕拉迪索斯大卡纳 - 全套房 - 全包的照片库

3 室外游泳池，池畔遮阳伞，日光浴躺椅
高档床上用品、加厚床垫、迷你吧、客房内保险箱
在附近的私人海滩、白沙、免费海滩班车、沙滩椅
高档床上用品、加厚床垫、迷你吧、客房内保险箱
水上乐园
帕拉迪索斯大卡纳 - 全套房 - 全包距离科科塔尔高尔夫乡村俱乐部只有十分钟路程，而且酒店还设有免费水上乐园和免费儿童俱乐部。酒店有 7 间餐厅，您可以去找点吃的，也可以去 SPA 享受热石按摩、体膜护理或面部护理。这家豪华酒店的其他特色包括 3 个室外游泳池、海滨酒吧和健身俱乐部。旅客都喜爱住宿的游泳池和员工。
VIP Access

点评

8.4/10
非常棒

热门服务设施

  • 游泳池
  • SPA
  • 提供连通房
  • 酒吧
  • 可带宠物
  • 免费早餐

主要服务设施 (12)

  • 每日客房清洁服务
  • 私家海滩
  • 7 间餐厅和 5 间酒吧/酒廊
  • 全套 SPA 服务
  • 3 个室外游泳池
  • 免费水上乐园
  • 免费儿童俱乐部
  • 免费班车
  • 2 个室外网球场
  • 健身俱乐部
  • 免费酒店内沙滩俱乐部
  • 遮阳伞

家庭挚爱 (6)

  • 免费婴儿床
  • 保姆服务（收费）
  • 儿童游泳池
  • 免费儿童俱乐部
  • 提供连通房/毗连房
  • 私人热水浴缸
当前价格为 CNY2,534
总价 CNY3,243
包含税费
5 月 5 日 - 5 月 6 日

客房选择

可用的客房筛选条件
显示 12 种房型中的 12 种

显示套房 (Master, Swim-Up)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房 (Master, Swim-Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 157 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示套房 (Family Concierge, Master)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房 (Family Concierge, Master)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 92 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示套房 (Family Concierge)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房 (Family Concierge)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 74 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床和 1 张双人沙发床

显示套房, 2 间卧室 (Family Concierge, Master, Swim Up)的所有照片

42-英寸智能电视 （配备有线频道）、电视

套房, 2 间卧室 (Family Concierge, Master, Swim Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 278 平方米
  • 可容纳 7 人（按实际入住人数收费）
  • 2 张双人床, 2 张双人沙发床和 1 张特大床

显示套房 (Family Concierge, Swim Up)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房 (Family Concierge, Swim Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 120 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床和 1 张双人沙发床

显示套房, 2 间卧室 (Family Concierge, Master)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房, 2 间卧室 (Family Concierge, Master)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 167 平方米
  • 可容纳 7 人（按实际入住人数收费）
  • 2 张双人床, 2 张双人沙发床和 1 张特大床

显示套房 (Family Concierge, Master, Swim Up)的所有照片

42-英寸智能电视 （配备有线频道）、电视

套房 (Family Concierge, Master, Swim Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 157 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示套房 (Master)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房 (Master)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 92 平方米
  • 可容纳 5 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示套房的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房

特色亮点

阳台
独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
  • 74 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床和 1 张双人沙发床

显示套房, 2 间卧室 (Master)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房, 2 间卧室 (Master)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 167 平方米
  • 可容纳 7 人（按实际入住人数收费）
  • 2 张双人床, 2 张双人沙发床和 1 张特大床

显示套房 (Swim-Up)的所有照片

42-英寸智能电视 （配备有线频道）、电视

套房 (Swim-Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 120 平方米
  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床和 1 张双人沙发床

显示套房, 2 间卧室 (Master, Swim-Up)的所有照片

高档床上用品、加厚床垫、迷你吧、客房内保险箱

套房, 2 间卧室 (Master, Swim-Up)

特色亮点

独立用餐区
独立起居区
独特布置
独特装饰
室外私人热水浴缸
空调
提供连通房
免费婴儿床
  • 278 平方米
  • 可容纳 7 人（按实际入住人数收费）
  • 2 张双人床, 2 张双人沙发床和 1 张特大床

同类型住宿

水上乐园

洛佩桑巴瓦罗海岸 Spa 度假村及娱乐场 - 全包式

  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
8.4 分，总分 10，很好，4,761 条点评
新价格 CNY2,927
总价 CNY3,454
包含税费
5 月 11 日 - 5 月 12 日
洛佩桑巴瓦罗海岸 Spa 度假村及娱乐场 - 全包式
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街区简介

地图
Playas de Bávaro, Punta Cana, La Altagracia, 230001

附近有什么？

  • 科科塔尔高尔夫乡村俱乐部 - 步行 6 分钟 - 0.6 公里
  • 蓬塔卡纳市中心 - 车程 7 分钟 - 5.2 公里
  • 洛科拉莱斯海滩 - 车程 7 分钟 - 1.7 公里
  • 巴瓦罗海滩 - 车程 17 分钟 - 4.3 公里
  • Arena Gorda Beach (阿里纳戈尔达海滩) - 车程 24 分钟 - 10.6 公里

周边介绍

  • 蓬塔卡纳国际机场 (PUJ) - 26 分钟车程；17.8 公里/11.1 英里
  • 免费海滩班车

餐厅

  • ‪Lobby Bar - ‬步行 12 分钟
  • ‪Lobby Bar - ‬步行 18 分钟
  • ‪La Bruja Chupadora BBQ & Pub - ‬步行 14 分钟
  • ‪Mama & Juana - ‬步行 9 分钟
  • ‪Hacienda Mexican Restaurant - ‬步行 12 分钟

住宿简介

帕拉迪索斯大卡纳 - 全套房 - 全包

帕拉迪索斯大卡纳 - 全套房 - 全包距离科科塔尔高尔夫乡村俱乐部只有十分钟路程，而且酒店还设有免费水上乐园和免费儿童俱乐部。酒店有 7 间餐厅，您可以去找点吃的，也可以去 SPA 享受热石按摩、体膜护理或面部护理。这家豪华酒店的其他特色包括 3 个室外游泳池、海滨酒吧和健身俱乐部。旅客都喜爱住宿的游泳池和员工。

全包

帕拉迪索斯大卡纳 - 全套房 - 全包可提供全包房价。这种房价较高，因为其中包含住宿内的餐饮费用（可能有部分限制）。

活动和设施/设备

包括所有非机动水上运动。

陆上活动

儿童俱乐部

课程/训练班/游戏

调酒

娱乐活动

店内娱乐和活动
主题派对

语言

英语、法语、西班牙语

住宿一览

DONE

酒店规模

    • 432 间酒店客房
    • 楼高 4 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：不限时间
    • 办理入住年龄不小于：18
    • 退房时间为 正午
DONE

特别入住说明

    • 前台工作人员将在客人到店时接待。
    • 持卡人必须在办理入住手续时出示预订时使用的信用卡和附有照片的身份证件，其他安排必须在到店前与住宿方进行协调。
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 托儿服务*
    • 免费儿童俱乐部
DONE

宠物

    • 允许携带宠物（仅允许携带狗狗，总共可携带 2 只）*
    • 欢迎服务类动物
    • 禁止吸烟*
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入（网速：50+ Mbps）
LOCAL_PARKING

停车场

    • 免费、有看守的、无顶棚的住宿内自助停车场
    • 住宿内轮椅无障碍停车场
DONE

住宿外

    • 免费海滩班车
DONE

其他信息

    • 指定吸烟区

住宿服务设施

餐饮

  • 免费自助早餐，时间为每日 7:30–11:00
  • 7 间餐厅
  • 5 间酒吧/酒廊
  • 海滩酒吧
  • 池畔酒吧
  • 小吃吧/熟食店

带儿童同行

  • 免费儿童俱乐部
  • 免费水上乐园
  • 儿童游泳池
  • 收费的客房内儿童看护
  • 现场救生员

游玩项目

  • 高尔夫特权
  • 免费沙滩俱乐部
  • 免费海滩班车
  • 网球
  • 沙滩排球
  • 高尔夫专业教练课程
  • 附近的私人海滩
  • 附近有高尔夫训练课程

服务

  • 24 小时前台服务
  • 干洗/洗衣服务
  • 行李储存室
  • 免费海滩班车
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅
  • 池畔遮阳伞
  • 浪漫套餐

服务设施

  • 5 座楼/塔楼
  • 建成于 2018
  • ATM/银行服务
  • 花园
  • 露台
  • 健身俱乐部
  • 毗邻高尔夫球场
  • 店内高尔夫练习场
  • 3 个室外游泳池
  • 免费水上乐园
  • 全套 SPA 服务
  • 店内高尔夫俱乐部会所
  • 店内高尔夫专卖店
  • 2 个室外网球场
  • 按摩/护理室
  • 水滑梯
  • LED 照明占至少 80%
  • 艺术装饰风格

无障碍设施

  • 点字/凸起标牌
  • 电梯
  • 轮椅无障碍设施
  • 轮椅无障碍停车场
  • 轮椅无障碍服务台
  • 轮椅无障碍电梯通道
  • 轮椅无障碍入住登记处
  • 轮椅无障碍 SPA
  • 轮椅无障碍游泳池
  • 轮椅无障碍餐厅
  • 走廊视觉警报
  • 低位门锁
  • 可供轮椅通过的门廊
  • 入口处通道光线良好

客房服务设施

娱乐消遣

  • 42 英寸智能电视
  • 有线电视频道

居家般舒适

  • 空调
  • 迷你吧
  • 咖啡机/沏茶壶
  • 浴袍和拖鞋
  • 熨斗/熨衣板

安心入睡

  • 遮光窗帘
  • 双人 沙发床
  • 高档床上用品
  • 加厚层
  • 免费婴儿床

珍奢享受

  • 室外私人热水浴缸
  • 特色家居和特色装修
  • 独立用餐区
  • 独立的起居区

清洁梳洗

  • 浴缸或淋浴
  • 大花洒淋浴喷头
  • 免费洗浴用品
  • 吹风机
  • 毛巾

办公通讯

  • 书桌
  • 免费 WiFi（网速为 50+ Mbps）
  • 电话

餐饮

  • 免费瓶装水
  • 洗碗机
  • 餐桌

其他

  • 每日客房清洁服务
  • 客房内保险箱
  • 提供连通客房
  • 节能开关
  • LED 灯泡

特色

SPA

MAIA有 8 间护理室，包括情侣室。服务包括热石按摩、瑞典式按摩、泰式按摩和面部护理。该 SPA 提供泥浴、桑拿、热水浴缸、湿蒸房和土耳其浴。该 SPA 提供各种护理疗法，包括芳香疗法和水疗法。SPA 设施每天开放。

费用和政策

儿童及加床

  • 可提供房内儿童看护服务，需另付费

宠物

  • 可携带宠物入住，额外收费，每只宠物 DOP 5400（根据住宿天数可能有所不同）

游泳池、水疗和健身房（如适用）

  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

酒店可提供连通房/相邻房，但需视空房情况而定。住客可通过预订确认上的联系信息向酒店提出要求。
只有经过登记的住客才可进入客房。
此住宿提供灰水回收系统。
店内配备灭火器、烟雾报警器、保安系统和急救包，客人可安心入住。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。
该住宿接待方接受以信用卡、借记卡和现金付款。
可使用信用卡：Visa、万事达、美国运通
住宿确认已执行下列清洁和消毒规程：美利亚集团 Stay Safe with Meliá。
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。

别称

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

常见问题解答

可以免费取消我在帕拉迪索斯大卡纳 - 全套房 - 全包的预订并获得全额退款吗？

是的，帕拉迪索斯大卡纳 - 全套房 - 全包在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

帕拉迪索斯大卡纳 - 全套房 - 全包有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

帕拉迪索斯大卡纳 - 全套房 - 全包是否允许携带宠物入住？

是的，欢迎携带狗狗入住，总共可携带 2 只宠物。需要支付 每只宠物每晚 DOP 5400 的宠物费。

帕拉迪索斯大卡纳 - 全套房 - 全包是否有停车场？

是的，自助停车免费。

何时可在帕拉迪索斯大卡纳 - 全套房 - 全包办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 正午。

帕拉迪索斯大卡纳 - 全套房 - 全包是否有内部娱乐场？

不，该酒店不设赌场，但阿瓦隆公主赌场（6 分钟车程）就在附近。

在帕拉迪索斯大卡纳 - 全套房 - 全包及其附近有什么游览观光项目？

现场活动包括​排球，您可以畅享其中，还可以在网球场锻炼提升您的球技。现场娱乐活动包括排球。您可尽情享受 SPA 水疗，还有 3 个室外游泳池供您游泳。帕拉迪索斯大卡纳 - 全套房 - 全包也拥有5 间酒吧、水滑梯和土耳其浴，以及SPA 服务和花园。

帕拉迪索斯大卡纳 - 全套房 - 全包店内或附近是否有餐厅？

是的，有 7 家店内餐厅。

帕拉迪索斯大卡纳 - 全套房 - 全包拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有室外私人热水浴缸。

帕拉迪索斯大卡纳 - 全套房 - 全包周边区域环境如何？

从帕拉迪索斯大卡纳 - 全套房 - 全包仅需6 分钟步行可至科科塔尔高尔夫乡村俱乐部，20 分钟步行可至阿洛玛斯博物馆。

关于Paradisus Grand Cana - All Suites - All Inclusive的点评

点评

8.4

很好

9.2/10

清洁度

8.4/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 很好

food don’t like

There are too few food varieties, the supply is very slow, and the quantity is very small, almost every day
Xiucai，3 晚家庭旅行
Hotels.com真实住客点评

6/10 好

Disparity between Melia resort concierge services

Friendly staff but the concierge experience is laughable in contrast to other Melia resorts and/or other resort experiences. The concierge essentially only is books dining reservations and the property makes this a requirement, so if you want a reservation during your stay you need this option. Our concierge was physically not even on site one day because she had classes! The extra cost of a cabana would have totally been worth it if the person assigned would have shown up more than once every 1 1/2 hours. Other than making the beds, housekeeping was horrible and didn’t replace towels, toiletries, clean floors, restock nespresso or clean bathrooms. At one point we found our balcony door was left ajar and I was eaten up by mosquitos that night. What was more absurd was that several separate people came to restock and lingered with an expectation to be tipped for replenishing what the housekeeping (who was tipped each day)should have standard replenished. The amount of times the pool was closed due to people’s little ones having accidents was ridiculous but not the properties fault, although after the second time being the same kid you’d think the staff would have said something! Surprisingly the beach vendors were no where as near as aggressive as expected in contrast to reviews and have travelled to Jamaica and Bahamas in the past, they were friendly and humble.
David，7 晚家庭旅行
Hotels.com真实住客点评

4/10 尚可

Si eres dominicano te tratan diferente en el Hotel no te dan las atenciones que deben el la recepción te tratan como si no fueras a pagar en la entrada ni tragos de bienvenida te dan las maletas tú mismo la llevas a tu habitación porque si no te ven que viajas no le darás propinas
Jasson，3 晚家庭旅行
Hotels.com真实住客点评

6/10 好

TERRIBLE SERVICE

The property was a beautiful and the beach was truly the highlight of the trip, however, the service was TERRIBLE (I am being reserved with my word choice).We paid for a “ butler service” which the individual was available upon check-in and we never heard from him after that. We visited the concierge desk multiple times throughout our stay to help rectify the situation with no resolution. Upon check out, this was brought to the manager‘s attention and an apology was rendered, however, there was no openness to refunding money that was spent for the “butler service” during our stay. Furthermore, there were charges for spa services rendered and when attempted to use the resort credit, we were told that it was only for massages. However, this was not disclosed to us, nor written on the resort credit provided to us. At the price point we paid in comparison to other vacations, the lack of focused customer service, non willingness to help and/or compensate for the non delivery of a paid service is inexcusable. Further, most employees were consistently on their cell phone and “too consumed with their phone” to help. It truly is unfortunate as the property is beautiful along with the beach, but service was the worst we every experienced. This was our first and last time in the Dominican.
Jaime，6 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

We did have a couple issues I feel should be noted. One,
Chris，9 晚行程
Hotels.com真实住客点评

10/10 绝佳

Gabriel，5 晚行程
Hotels.com真实住客点评

10/10 绝佳

Javier，2 晚行程
Hotels.com真实住客点评

10/10 绝佳

Lenny，2 晚行程
Hotels.com真实住客点评

2/10 很差

nandy，2 晚行程
Hotels.com真实住客点评

10/10 绝佳

Dounyazad，6 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

WILL RETURN

Attention to DETAIL!! Beautiful and very clean resort. If I had one complaint, it would be more for the resort to provide Turkey or Chicken options for Breakfast for some individuals that can’t eat Pork. Concierge service with Lissette was AMAZING!! Jorge and Rafael pool side are AMAZING mixologists!! We had a wonderful experience and will return soon. ❤️
La Tosha，4 晚行程
Hotels.com真实住客点评

4/10 尚可

Déception

Hotel récent, appartement agréable. Nombreux souci : 1 check in : attente interminable et on vous explique que c est la faute des autres clients qui ne remettent pas les clés à l heure. Lors du nettoyage des chambre, il manque toujours le nécessaire de toilette et pas possible de communiquer car les téléphones ne fonctionnent pas. Restauration passable, beaucoup d enfants, on ne s entend pas et pour couronner le tout, 1 heure d attente pour reserver une rable au restaurant. Dommage car l personnel est globalement agréable et l hotel joli décoré et tres récent
Marie-Ange，4 晚行程
Hotels.com真实住客点评

10/10 绝佳

Perfect vacation

We had an amazing vacation. This hotel was perfect for our family. Everything was so easy. From booking, to scheduling transportation and activities, getting to the beach, lots of options for meals and room service, and so much fun for kiddos. We would definitely stay here again or at a different Melia hotel!
4 晚家庭旅行
Hotels.com真实住客点评

2/10 很差

There was plenty of mosquitoes I got bitten so many times
Angelica，5 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Karina，2 晚行程
Expedia真实住客点评

2/10 很差

Managment complete disregard for guest experience
MARTIN，8 晚家庭旅行
Expedia真实住客点评

2/10 很差

I had a very disappointing experience at this resort during my recent trip to Punta Cana. Check-in was good but then once you turn down signing up to be a Circle Member, the service changes. Issues included and were not limited to; * Unable to make dinner reservations despite the restaurants being mostly empty at night * Needed to call for restock of the in-room fridge daily * Food at the buffet was cold and repetitive.Whatever we ate at lunch was just left there for dinner. * Service once we did manage to get a dinner reservation was terrible.You would place your order and servers would conveniently forget portions of your order. Food was cold.Service was very slow. But the icing on the cake for us was when we were told that a very large group had booked the whole resort and were beginning to arrive Tuesday evening.We were checking out on Thursday. We didn't have a problem with a large group but what we did have a problem with was how this group overran the resort as they were arriving.There was no regard whatsoever for the other guests at the resort. Restaurants were closed. The buffet was literally closed and we were moved to an area outside on the grass. This is not what I paid for. This was a terrible way to treat guests that paid a good amount of money to visit this resort. We ended up ordering room service for the last couple of days we were there. It would have been nice to know prior to booking that a large group was expected on such and such dates.
Kathy，7 晚家庭旅行
Expedia真实住客点评

2/10 很差

N/a
Kervin，3 晚家庭旅行
Expedia真实住客点评

4/10 尚可

The resort closed the main buffet, sports bar, and beach restaurant to allow for a large group. No information was given before my stay that this was occurring and to me it seemed like false advertisement. No compensation was given or any other options to stay at a sister resort. Had I known this I would have never stayed here. It was a big inconvenience and no communication was even given.
Marcella，3 晚行程
Orbitz真实住客点评

8/10 很好

Lovely spot - wonderful facilities and staff. The suites were so nice. But We were very disappointed for the last 4 days when a large group arrived and the rest of the guests were moved out of the buffet into a smaller outdoor eating venue which was open to the weather and had a lot smaller selection of food. Also the cold food was not cold due to being outside with little shade and close to the grills and warming lights. There were sandwiches and sushi at room temperature. There was a group of boys playing football a few feet from the food tables and I had to ask the staff to do something about it. We were not told ahead of time about the changes. One night it was raining heavily and we had to get wet in order to get our food. One day we planned to eat at the beach restaurant and took the shuttle there only to find it was closed for everyone but the private group. There was hardly anyone in there. Some of the guests from the private group were coming into our buffet be we were not allowed into their buffet. The food truck they opened at the beach was serving cold food that was not cold. Even a note under the door would have been helpful. Kids from the private group were allowed to do whatever they wanted- ordering non alcoholic drinks from the bar without adult supervision- as kids do- ordering more than they could consume. We felt like second class citizens. I will not come back unless there is a guarantee that this will not happen again.
ELLEN DEBORAH VAN DER，14 晚家庭旅行
Expedia真实住客点评

6/10 好

Beach was dirty - Full of Plastic Restaurant Options Regular Food Quality Regular Too much noise in the beach: Sellers, etc. It is difficult to rest
José，5 晚家庭旅行
Expedia真实住客点评

8/10 很好

Paula Taylor，3 晚行程
Expedia真实住客点评

8/10 很好

We really enjoyed our stay at the Paradisus. Hotel was beautiful, we had a swim up master suite (2 adults, 3 kids all comfortably fit). Kids club was amazing. My littlest was the first time separating and went right in. they allowed to stay with older siblings and were all really personable. The only negative was right when we arrived, we were told that there were no reservations (basically unless we did family concierge). I went to guest services and let them know I would not have booked if I knew there’d be no reservations. There was also another guest complaining at the same time (I think this helped). A rep was then assigned to me and within a day I had reservations for 5 out of the 6 nights. She was super helpful and so appreciated.
Robyn，6 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Overall the hotel was super clean, food was good, daycare for kids and water park was excellent. I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.
Juan，2 晚家庭旅行
Expedia真实住客点评

4/10 尚可

Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies. If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad. The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday. We went and complained to guest services and they were able to get reservations for 4 nights. One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm. The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity. Our hotel room lost power around 4 times and had to get maintenance to come and fix it. Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower. A lot of the staff was rude and didn't seem happy to be there even with us tipping.
Expedia真实住客点评