I rarely give a poor rating like this. But we were so disappointed in the hotel. We probably had the worst room in the hotel. It was on the top floor and the air conditioning just didn’t work. Our room was 80+ degrees at night. Not a comfortable temperature for sleeping. We asked each evening for them to please lower the temperature. It just didn’t happen. This property is supposedly a 4 star but we have lived and traveled all over Italy. We do not try to compare it to US hotel rooms. We know rooms and bathrooms are smaller. But we expect the shower to work, ours was broken; and the room to be cool enough to sleep, it wasn’t. We love Grado and the Friuli wineries in the area. But we will never stay here again. Also, the hotel advertises it has parking but when we arrived, we were told we needed to book it in advance. So every day we had to find parking which can be difficult in a beach town in the summer. And finally, we would never expect a machine made cappuccino in a 4 star hotel. Italy is known for the great coffee, why not make a real cappuccino for customers at breakfast?! A real disappointment. All in all, the staff was kind but there was little assistance for anything. The hotel has a good location on the harbor, close to restaurants. But there are better places to stay.
