This was the worst experience we have ever had at a hotel. From the moment we checked in I could tell the attendant was overwhelmed. Everything looked run down, cushions ripped and damp on the couches. Staff look unfriendly and barely acknowledge us at all. When taken to our room we had to walk through bags of laundry and cleaning supplies that were there the entire time. The room was underwhelming and the bathroom was filthy and falling apart. The pool water was slimy and there staff again didn’t acknowledge us. Waking up the room was infested with ants. The breakfast buffet food was cold and again no acknowledgment from staff. We ended up leaving after night one even though we planned to stay three nights. When I communicated our disappointment with the front desk they only made excuses and refused to refund me for the two nights left when I said we would be leaving because it was that bad. They kept making excuses and absolutely did not practice appropriate customer service in this kind of situation. For close to $1,600 a night everything about this hotel was absurd and I would stay away from booking here. They attempted to offer a room upgrade but that was clear they didn’t understand that it was not just the room that was the issue. I’ve worked in customer service for over 20 years and I cannot believe they refused to refund us in this type of situation. It shows that customer satisfaction is absolutely not a priority nor is righting a wrong.
April
April,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Henrik
Henrik,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Jacqueline
Jacqueline,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Christy
Christy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Felt like royalty!
We felt like royalty staying here. We were treated to a FABULOUS upgrade, and beyond that the service is just top notch. The folks at the desk particularly (shout out Dario and Anita) continued to go the extra mile to ensure every bit of our stay was just perfect. I’ve never received such incredible service. The hotel is also wonderfully located, not too far up or down the hills to the beach area. Unbeatable views (photos attached from our terrace) The property is immaculate, with wonderful people throughout adding to the magic. Would love to come again!
Lauren
Lauren,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Kingsley
Kingsley,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Best hotel in positano!!!! Beach club and pools are to die for!
Viva
Viva,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 25 日
Myungsub
Myungsub,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 16 日
We were lucky enough to experience the Honeymoon Suite!!! The view was amazing from the Hot Tub!!! My wife was really impressed with everything!!
Travis
Travis,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 10 日
The view is breathtaking
Arturo
Arturo,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 30 日
This is the nicest, most italian property we have stayed at in positano. Very quiet and absolutely outstanding staff.
Kent
Kent,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 28 日
방 뷰가 너무 좋았습니다. 뷰가 모든걸 다해 줌.
완전 친절함
Hoonsang
Hoonsang,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 24 日
真实旅客
2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 18 日
Piu incredible
Amazing hotel and wonderful staff. Paulo is one of the greatest concierge i ever met: helpful, kind, friendly and make us feel like home!!! Thank you, friend. Marincanto is such an unique experience in Positano.
Allan
Allan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 15 日
Great views
Michael
Michael,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 8 日
Jeferson
Jeferson,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 5 日
We absolutely loved our stay here. Although we only stayed for one night, we received world class service and hospitality. Paolo and Angela were extremely gracious and helpful - recognizing we would need a transfer service the next day, they proactively booked it for us in advance and offered several helpful recommendations. Our room was upgraded and overlooking the water, very close to shopping/clubs/restaurants. Breakfast was superb. Do not hesitate to book here - Marincanto will make sure you have a fantastic experience in Positano.
Jack
Jack,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 4 日
Paulo at the property was absolutely amazing! He knew we had a ride to leave the property at 5 AM and made sure someone was there to make us coffee and sent us with a packed breakfast. He was absolutely amazing!
Frederick
Frederick,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 24 日
The hotel was beautiful. The staff went above and beyond with every wish we had. After checking out of the hotel to catch a ferry from Positano to Sorrento, we found our ferry to be cancelled for weather reasons. Unable to get a taxi or bus due to overcrowding. Called the hotel who sent a transport person to pick us up, return us to the hotel and then arranged for private driver to Sorrento. Staff were extremely helpful, welcoming, and went out of their way to assist us. Would highly recommend!
Patty
Patty,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 22 日
This property was stunning the staff were excellent attentive kind and personable breathtaking views and easy access to beach and shops a true gem!
Jessica
Jessica,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 18 日
Preis Leistung zu hoch - Personal sehr freundlich -
HOtel renovation dringend nötig