The hotel is renovated, the location is good however, the seriously problem with the air conditioner makes our days miserable.
The Temperature in Florence on July is 36 degrees Celsius.
The hotel front desk guys turned off the lobby air conditioner arguing they feel sick, the hotel elevator and hallways don't have air conditioner at all.
The air conditioner on the room didn't work at all (we have to move to a different room and same thing), we spend two days sweeting at night with kids (2 years old and 6 years old).
The refrigerator at the room didn't work as well, and wee need it to keep our baby milk refrigerated, so basically the hotel solution was to bring the milk to the lobby refrigerator, and we had to walk down 5 floors to pick up the milk at midnight to feed the baby.
The breakfast is also a disaster, it is included but they give an exactly time you have to eat, otherwise you loose the breakfast... the have 7 am / 7:30 am / 8 am / 9 am and 9:30 am... so you have to choose any of these times to get breakfast.
We asked to talk to a manager and during two nights and 3 days, front desk guy always said manager is not available.
By the way after 10 pm all hotel personnel leave and basically it turns in ghost hotel after 10 pm. If something happen you are at your own.
We do not recommend this hotel. POOR
This is a 1 or 2 star hotel, overpriced for the conditions mentioned above.
We request a formal refund to www.hotels.com but was refused.