Soon after we arrived in our room, we found that the water in the toilet wouldn't go down. Exhausted from a day of travel, we called down and a maintenance worker soon arrived. He tinkered for about 20 minutes, then departed, saying the issue was fixed. It was. For one flush. Then it started again. We called a 2nd time and he returned. Tinkered for another 20 minutes. By this time we'd given 40 minutes of our time to toilet maintenance. He again said it was fixed..., but when we went to use it the next morning, it was Poop Cruise in our room. Upon check-out, we described what had happened. ZERO response, zero credit.
This high-concept hotel has clearly sacrificed guest comfort & hygiene for ultramodern design. It's the Tesla syndrome - looks fab, but you might not survive it. Witness the bathroom sink. Unless you enjoy co-existing with your own toothpaste spit, why would you install a nearly-flat surface that can't be rinsed by the faucet?
Mexican hospitality standards are the finest in the world, and we've greatly enjoyed hotels both below and above this place's price point. There's just no reason to subject yourself to a hotel that doesn't care about the hygiene of its guests.