The manager and desk clerks are professional, very pleasant, and go over and beyond to accommodate the guests.
Darlene
Darlene,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Good for family trip. Lots of option of dinning, grocery, Mall.
Lu
Lu,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Lyle
Lyle,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
Appearances are deceiving
On arrival hotel looked spotless and new. Service was excellent, Leslie & Ricky were great. Hotel "appeared" clean, but we spotted a roach & a bed bug in our room. Staff handled the situation extremely well though.
Mariessa
Mariessa,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
MICHAEL
MICHAEL,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Cleaning the room after 7 days of stay shows how much they care about the welfare of their guests. If they don’t clean the room after 7 days, I can only imagine how often they clean the hallways.
The hallway carpet smells of old dog urine and feces, the moment you get off the elevator. Which is probably why they changed the room floors to vinyl.
We sat the old towels outside the door. It took two days for them to get those up and we were only there for 2 days.
We had to go fetch fresh towels because they won’t even bring them to the room if you called.
Low water pressure, shower never got hot.
They tried to makeover the room but it’s poorly renovated. Overall, not good.
I understand it’s an extended stay but the reality is rarely is anyone staying in a hotel in Fredericksburg for 8 days.
Stop being cheap! Clean your rooms like a standard hotel since you’re operating like one’s
damion
damion,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 11 日
Truly awful experience
We arrived at 1:20 am after a long drive and were denied check in by Cynthia. She said after 1 am guests become no shows and no one can be checked in or resold a room. I believe she sold our room to someone else and pretended she could not check us in. You owe me a refund and I will also pursue this with my credit card company.
Staci
Staci,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 8 日
It
Arianna
Arianna,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
John
John,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
ONLY hot water!!
Overall a great stay but the lack of cold water was rough when taking a shower. Not a fan of scalding.
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Tyreem
Tyreem,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Tyreem
Tyreem,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Eric
Eric,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Great customer service, clean rooms, friendly staff, shower head wasn’t strong, spoke to front desk, was replaced within minutes and worked great! No complaints at all
Dawn
Dawn,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Amanda
Amanda,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Filipe
Filipe,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Everything was perfect, the costumer services was the best. Breakfast is very poor but was not bad.
MIRTHEA
MIRTHEA,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 25 日
Yino
Yino,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 24 日
Not a great experience.
The room was freezing cold when entered (approximately 50 degrees) mid winter and took about about two hours to warm up. So, I decided to take a nice hot shower to warm up but once I got in the shower the water pressure was very bad which made me freezing since I could not envelope myself in hot water. other than that I had no other issues. However, that initial experience was just so bad that it was hard for me to overcome.
David
David,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 24 日
The gentleman checking us in was very friendly and polite so this review has nothing to do with him but the property is really rough in regards to the cleanliness. We had to change rooms because the air didn’t work in the first one and when we got off the elevator to the second room on the 4th floor there was a pile of garbage overflowing causing a terrible odor throughout the hall. When I asked for a room coffee maker they gave me one however it didn’t work.
David
David,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 22 日
toilet blockage, had to change to a different room. Then the elevator out of order in the next day, had to take stairs with equipment :(