We were so disappointed with our experience at Bob W. We arrived to a room that did not have the advertised laundry or king sized bed, and the bathroom smelled of urine. Then when trying to fix the situation, it took nearly two hours to communicate with first the AI attendant, then someone via the chat function.
With all that, they did upgrade our room, but only for one night, so we had to move rooms again the next day, and we still had the king bed issue given the false advertising. They list it as a king but then chatted us that it was a 'Euro King,' aka a queen bed.
The whole thing felt like a waste of time and money, and we will not be staying at a Bob W again.