We booked 4 days before arrival and we had a 4 an half hour drive down to the hotel. When we arrive at the hotel, nobody was on the desk and there were signs saying lifts are broke, no food served an hotel was full. Had to walk into the kitchen to find 2 staff, who were cooking something. Thankfully no food was served cos the kitchen was disgusting, covered in grime and grease everywhere. Asked the fella was anyone going to check us in, he rang a manager an 10 minutes later someone turned up telling us the hotel was full and we were to be refunded as we had no room! Was told they text us, literally an hour before we arrived, which i didnt see anyway cos i was driving. No refund in the bank, so we argued with the manager who then rang somebody else. We were put on loudspeaker, then was told there is room for us. The rooms were not what we booked and were just horrible. The bar, which was closed, had some bloke asleep in there, an the next morning the lad on reception was having a joint in his PJs, complete an utter the scruffiest place I've ever stayed in!