The room was very clean, the staff member we spoke to was nice and very friendly. I have mobility issues and the reception was downstairs - i knew this beforehand so it was fine, you might want to contact them beforehand if you will struggle to do one flight/ are a wheelchair user, the gentleman i spoke to was very helpful and said they could come upstairs to grab the keys on checkout, instead of me walking down again. The room was clean, it was warm in the hotel, but the windows kept it comfortable in the small double room we had booked. It was really cosy, comfortable bed, shower had enough room/ not cramped, there was a kettle and teas/ coffees. There were lights above each side of the bed, and power sockets at both sides too. Close to paddington station, and it wasn't far on the bus to Euston where we needed to get to either. Really good price!