Nice Vacation, but the Resort Needs Improvements. We had a very nice vacation, but there are definitely areas where the resort could improve. Upon arrival, we were greeted at the lobby, and check-in was very easy. However, since it was our first time visiting, it would have been helpful if the receptionist provided more details about the resort and its amenities. As Expedia VIP members, we received an upgraded room, which was a great perk. The room itself was spacious, modern, and had a stunning ocean view with everything we needed. The food, unfortunately, was mediocre. The buffets lacked variety, though the à la carte restaurants that required reservations were better—especially the gourmet one, which we enjoyed so much that we dined there twice.
Entertainment was good, but the setup seemed like an afterthought. The stage did not have a backstage area, so performers had to change on chaise lounges, which felt unprofessional. One highlight was the white party on the family side of the resort—it was a lot of fun and worth checking out. The beach was beautiful, with calm waters that remained waist-deep even when walking far out. However, beach service was inconsistent. There was no designated place for used glassware, and by the evening, glasses were scattered everywhere with no one cleaning them up. Service throughout the resort was hit or miss. Some staff members were friendly, while others seemed indifferent.