Nice hotel close to the centre, near Oxford Street. Friendly staff, room could have been doing with a bit of attention, broken and loose floor tiles in the bathroom, residents next door arguing in the early hours of the morning, although that wasn't the Hotels fault. Pleasant stay but needs a bit of attention.
John
3 晚行程
8/10
Eli
2 晚行程
8/10
Scott
1 晚商务旅行
4/10
The beds were comfortable, but the room is in great need of updates and more privacy. Multiple tiles in the bathroom were cracked, carpet is worn, chair provided at the desk dipped so much in the middle it was like sitting on a hole in the chair. The tv did not work. The door jam was not complete and there was space someone could look through into the room if they chose to. I would not stay there again.
真实旅客
2 晚结伴旅行
8/10
Tone Liv
3 晚结伴旅行
8/10
Beautiful small hotel with very friendly and helpful staff. It felt more like a large house than a hotel. Located in an upscale part of the city. We had a twin bed room that offered plenty of space. Beds and pillows weren't as comfortable as I'd hoped but were fine and we slept well. Bathroom was clean but floor tile could use some work. Air worked well to keep us cool. The only real downside was the odd way the elevators were built to drop you at the half floors, so no matter where you landed you had to go either up or down a half flight of stairs to get to your room (a pain when dealing with luggage or if you have mobility issues). Overall we really liked our stay and would stay here again in the future.
真实旅客
2 晚家庭旅行
6/10
Henrik
3 晚家庭旅行
10/10
Anna
4 晚家庭旅行
8/10
Excellent location and good service from the reception. Small details like wobbly bedside lights, a tiny TV at the far side of the room and a dated bathroom only let it down slightly. Overall, quiet and comfortable with plenty of local coffee, breakfast and drinking places nearby. Recommended.
Colin
2 晚结伴旅行
8/10
Roxanne
3 晚行程
10/10
Prashant
1 晚商务旅行
8/10
William
1 晚商务旅行
10/10
Andreas
1 晚商务旅行
8/10
We enjoyed staying at this hotel, but some room for improvement include providing at least breakfast options And ensuring that repairs are kept up. There was a broken tile in our bathroom, which posed a little bit of risk of cutting your feet. We put towels over this broken tile to Avoid injury
Gladys
3 晚浪漫旅行
8/10
Lovemore
2 晚行程
10/10
Nice staff and great location with lots of train options. Despite a beautiful and modern lobby the rest of the property is quite run down. My room had carpet and curtain wear/stains and the bathroom had some tile damage. Dated furnishings but a very large and spacious room which was great. Absolutely fine for a pragmatic business trip but definitely not ideal for an indulgent vacation stay.
Elly
5 晚商务旅行
8/10
Hotel bem localizado, quartos antigos e espaçosos. Tudo funcionou bem
Alexandre
6 晚商务旅行
8/10
Howard
1 晚行程
10/10
Local go everything perfect location!
Courtney
2 晚行程
10/10
We have stayed at the Sumner Hotel on numerous occasions, and I can honestly say the welcome we receive is always incredibly warm and genuine. The staff are absolutely lovely and can’t do enough for you. While the rooms are beginning to look a bit tired, they remain clean and comfortable for a good night's sleep. The hotel’s location is exceptional, just a couple of minutes' walk from Marble Arch. Plus, the neighbourhood is a treat to explore, with amazing bars and restaurants right on the doorstep. All in all, it's a fantastic place to stay.
Sarah
2 晚行程
6/10
Cheap and not so cheerful! Needs improvement.
Dan
1 晚浪漫旅行
6/10
The initial reaction when stepping into the Sumner was traditional London high end hotel/B&B. Service was lovely the receptionist was very welcoming and shared all details that needed to be conveyed. All rooms are serviced by the lift however there is one staircase to negotiate regardless of where your room is - not an issue for me but good for people to be aware.
The room was an impressive size, very spacious, lots of storage, fridge, tea & coffee facilities, desk and pretty much everything you would need.
Now for the downside:
Rooms are very noisy - internal and external noises can be heard pretty clearly.
Neither of the bedside tables worked
Bathroom needed some TLC - patchwork tiling where fixes had previously been done and a lingering smell (keep the door closed!).
TV signal was appalling! I was travelling for business so I enjoy watching something when I'm away as I don't have to rugby tackle anyone for the remote! Kept freezing, very difficult to navigate channels and due to the bed being quite far away it was difficult to actually see what was on TV when it was working as was a smaller screen.
Lastly the desk chair was very uncomfortable, it had clearly been used quiet frequently!
All in all for a 1 night stay it wasn't terrible but if I had been able to swap hotels I would have but due to my late arrival this was not possible.