hotel has not received this booking. hence we would need our refund
extremely unsatisfied
Bhiwadi
Bhiwadi,6 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 30 日
Couldn't check in because they said no booking. Didn't get any refund
lukas
lukas,2 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 27 日
Upon arrival today, January 24th, after a long journey, the Moon Light Hotel management informed me that they have no record of my booking and refused to provide the room I have already paid for.
Despite presenting my valid Expedia receipt and confirmation, I have been left without accommodation. As this is a peak period and surrounding hotels are fully booked, this situation constitutes a significant failure of service and customer harassment. I want proper refund to be initiated for this.