6/10 好
2025 年 7 月 13 日
No Response Over and Over
We were recently in Oxford for vacation and a summer course. We booked the studio with kitchenette. The good: the rooms are clean and recently remodeled. The location: The location is a very healthy walk from downtown Oxford. Bus is readily available. The exterior is not what I expected—the building and especially those around it looked worn.
The challenges: 1. Staff members are not on site. They reach out and suggest you email if you need service. 2. We emailed several times with very spotty responses. 3. There was nothing to make coffee. One of the main reasons I booked this room was the kitchenette and terrace so we had a nice place to make and eat breakfast and coffee. There were pots and pans, etc but only instant coffee. I reached out and requested a pour over or French press twice but was declined and then ignored. 3. The hallways or other part of the building seemed to be air conditioned but our room was terrifically hot, even in the basement. Several afternoons it reached around 30 degrees Celsius because it was a direct western exposure and it remained too hot to sleep at night. A note in the room said to reach out if the room was uncomfortable and so I did. Again, I did not even receive a response. The management states that they want good reviews but even this morning when I listed these concerns in a final communication—you guessed it—no response!
Elizabeth J
Elizabeth J，6 晚家庭旅行
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