Escape to bankokuya, a serene retreat that offers an indoor mineral hot spring and a Japanese garden. Connect to WiFi, unwind in the 2 indoor hot springs, or explore the gift shop.
When visiting Tsuruoka, bankokuya is a great choice to consider. Guests will have free perks like WiFi and self parking.
At a glance
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Hotel size
103 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 20
Check-out time is 10:00 AM
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Special check-in instructions
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free uncovered onsite self parking
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Other information
Designated smoking areas
Property amenities
What to do
Hot springs
Services
Front desk (limited hours)
Facilities
Garden
Communal living room
Spa services
Accessibility
Elevator
Well-lit path to entrance
Room amenities
Be entertained
CD player
Home comfort
Air conditioning and heating
Electric kettle
Sleep well
Bed sheets provided
Freshen up
Separate bathtub and shower
Hair dryer
Towels
Toothbrush and toothpaste
Stay connected
Free WiFi (speed of 25+ Mbps)
Food and drink
Free tea bags/instant coffee
More
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). The ryokan bathing area is open from 6:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs on site.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
Pool, spa, & gym (if applicable)
Guests must contact this property in advance to reserve access to the public bathing facility
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Also known as
bankokuya Ryokan
bankokuya Tsuruoka
bankokuya Ryokan Tsuruoka
Frequently asked questions
Does bankokuya offer free cancellation for a full refund?
Yes, bankokuya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at bankokuya?
Sorry, pets aren't allowed.
Is parking offered on site at bankokuya?
Yes, there's free self parking.
What are the check-in and check-out times at bankokuya?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 10:00 AM.
What is there to do at bankokuya and nearby?
Onsite recreation at bankokuya includes hot springs. Enjoy amenities like spa services and a garden.
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Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8
Cleanliness
8.8
Amenities
9.0
Staff & service
8.6
Property conditions & facilities
Reviews
Verified
6/10 Good
Sep 18, 2025
Nice hotel, a bit pricey but staff are friendly.
Nice Hotel, Good Food, Nice Staff. Clean Onsen facilities. Well maintained, but quite dated inside. Only big problem was my room smelled really bad of damp. Abit pricey for what it is, but the staff were nice and the food was good.