They did nice updates. The lobby looks really nice and smells really good. Rooms are nice decorated. The pools and outside areas are also nice and welcoming. So yes, decoration and outside was good, however there is room for improvement:
1- the staff could use some customer service training, especially at the vinyl cafe. I was charged over $9 for a basic iced coffee that took some time be done when no other customers were at the cafe.. sorry that is more than prices in the city, I should have complained, but did not. It seems they weren’t sure of the price and just rang that amount.
2- pool at ocean tower is not heated.
3- cleanliness in the room needs to be improved - my son went to get a toy under the bed and came back covered in dog hair on his pajamas.
4- keurig in room needs to be maintained, it wasn’t working properly.
5- needs sheer blinds.. you either get full darkness or 0 privacy.
